| Today 16:34:26 |
|
OST Updated |
| Today 16:34:16 |
|
TR closed |
00 - GPMS Case 07310341 closed |
| Today 16:34:05 |
|
BT notes |
15 - Closing the case as this is not a
network fault.Cp to speak with their account manager and NOT report
another fault. Many thanks |
| Today 16:18:14 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 16:18:08 |
auto@a |
Query status |
| Today 15:17:14 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 15:17:07 |
auto@a |
Query status |
| Today 14:16:13 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 14:16:06 |
auto@a |
Query status |
| Today 13:15:18 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 13:15:06 |
auto@a |
Query status |
| Today 12:14:15 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 12:14:08 |
auto@a |
Query status |
| Today 11:13:13 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 11:13:07 |
auto@a |
Query status |
| Today 10:12:21 |
|
Reject clear accepted |
| Today 10:12:14 |
|
Notes accepted |
| Today 10:12:11 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| Today 10:12:08 |
auto@a |
Our notes |
Pxxxx Mxxxxxxx in BT is dealing with
this fault. Fault returned to BT until the fix has been applied. Do not
do anything intrusive to this line. Re-test criteria not met. Please
investigate further. If you need further clarification call the ISP
contact listed. As this is over 40 hours OST now (by our calculations),
please ensure it is escalated. Thank you. |
| Today 10:08:06 |
|
Notes accepted |
| Today 10:08:01 |
adrian@a |
Our notes |
Why did you even look at the speed of
the line. If you do not understand a trouble ticket you should pass it
to someone that does, not just try random diagnosis for the hell of it. |
| Today 10:07:58 |
|
OST Updated |
| Today 10:07:55 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| Today 10:07:55 |
|
BT notes |
15 - FNF after Failed Retest |
| Today 10:07:31 |
|
Notes accepted |
| Today 10:07:25 |
adrian@a |
Our notes |
What the hell has the speed of the
line got to do with it. We have reported a specific issue with certain
PPP packets. It is an issue in the BRAS and is in hand with BT and
CISCO now. |
| Today 10:07:18 |
|
BT notes |
15 - if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| Today 10:01:06 |
|
BT notes |
15 - this is approxiamtely the speed we would expect for this length of cable |
| Today 10:00:44 |
|
BT notes |
15 - NO BTW FAULT - No BTW network
fault has been found on this circuit. Speed Profile matches Line Sync
Rate. Sync rate is Speed 928 k BRAS profile is ADSL500 DN Line Length
is Estimate 5553 |
| Today 09:57:18 |
|
BT notes |
03 - Further BT Diagnostics Required |
| Today 09:06:19 |
|
Notes accepted |
| Today 09:05:35 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 09:05:29 |
auto@a |
Query status |
| Today 09:05:25 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 16 hours. Please confirm it is still in hand. Thanks |
| Today 08:04:15 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 08:04:12 |
|
Notes accepted |
| Today 08:04:09 |
auto@a |
Query status |
| Today 08:04:06 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 15 hours. Please confirm it is still in hand. Thanks |
| Today 07:03:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 07:03:13 |
|
Notes accepted |
| Today 07:03:09 |
auto@a |
Query status |
| Today 07:03:06 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 14 hours. Please confirm it is still in hand. Thanks |
| Today 06:02:14 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 06:02:13 |
|
Notes accepted |
| Today 06:02:08 |
auto@a |
Query status |
| Today 06:02:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 13 hours. Please confirm it is still in hand. Thanks |
| Today 05:01:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 05:01:14 |
|
Notes accepted |
| Today 05:01:10 |
auto@a |
Query status |
| Today 05:01:08 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 12 hours. Please confirm it is still in hand. Thanks |
| Today 04:00:50 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 04:00:43 |
auto@a |
Query status |
| Today 02:59:13 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 02:59:09 |
auto@a |
Query status |
| Today 01:58:14 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 01:58:08 |
auto@a |
Query status |
| Today 00:57:15 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Today 00:57:09 |
auto@a |
Query status |
| Yesterday 23:56:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 23:56:10 |
auto@a |
Query status |
| Yesterday 22:55:18 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 22:55:10 |
auto@a |
Query status |
| Yesterday 21:54:14 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 21:54:08 |
auto@a |
Query status |
| Yesterday 20:53:13 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 20:53:06 |
auto@a |
Query status |
| Yesterday 19:52:13 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 19:52:06 |
auto@a |
Query status |
| Yesterday 18:51:14 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 18:51:06 |
auto@a |
Query status |
| Yesterday 17:50:14 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 17:50:07 |
auto@a |
Query status |
| Yesterday 16:49:19 |
|
Reject clear accepted |
| Yesterday 16:49:12 |
|
Notes accepted |
| Yesterday 16:49:09 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| Yesterday 16:49:06 |
auto@a |
Our notes |
Pxxxx Mxxxxxxx in BT is dealing with
this fault. Fault returned to BT until the fix has been applied. Do not
do anything intrusive to this line. Re-test criteria not met. Please
investigate further. If you need further clarification call the ISP
contact listed. As this is over 40 hours OST now (by our calculations),
please ensure it is escalated. Thank you. |
| Yesterday 16:46:01 |
|
OST Updated |
| Yesterday 16:44:52 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| Yesterday 16:44:50 |
|
BT notes |
15 - FNF after Failed Retest |
| Yesterday 16:42:30 |
|
BT notes |
15 - No BTW fault - an engineer
attended on 15/10/2008 21:00:03,reterminated e side to b/pair 17070 all
ok f/test done = l.t.o.k |
| Yesterday 16:41:35 |
|
BT notes |
15 - Any further SFI appointments
could incur a further charge therefore, if the circuit is still faulty
please contact us on 0800 085 3608 between the hours of 0800 - 2000 mon
- Sat |
| Yesterday 16:22:42 |
|
Notes accepted |
| Yesterday 16:16:58 |
|
Reject clear accepted |
| Yesterday 16:14:10 |
auto@a |
Query status |
| Yesterday 16:14:08 |
auto@a |
Reject clear |
Checking still in progress |
| Yesterday 16:14:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 25 hours. Please confirm it is still in hand. Thanks |
| Yesterday 15:13:15 |
auto@a |
TR-0004X |
BT has experienced a technical problem |
| Yesterday 15:13:12 |
auto@a |
Reject clear |
Checking still in progress |
| Yesterday 15:13:09 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 24 hours. Please confirm it is still in hand. Thanks |
| Yesterday 14:12:16 |
|
Notes accepted |
| Yesterday 14:12:08 |
auto@a |
TR-0004X |
BT has experienced a technical problem |
| Yesterday 14:12:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 23 hours. Please confirm it is still in hand. Thanks |
| Yesterday 13:11:22 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 13:11:18 |
|
Notes accepted |
| Yesterday 13:11:15 |
auto@a |
Query status |
| Yesterday 13:11:11 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 22 hours. Please confirm it is still in hand. Thanks |
| Yesterday 12:10:21 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 12:10:17 |
|
Notes accepted |
| Yesterday 12:10:09 |
auto@a |
Query status |
| Yesterday 12:10:06 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 21 hours. Please confirm it is still in hand. Thanks |
| Yesterday 11:09:22 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 11:09:15 |
|
Notes accepted |
| Yesterday 11:09:08 |
auto@a |
Query status |
| Yesterday 11:09:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 20 hours. Please confirm it is still in hand. Thanks |
| Yesterday 10:08:17 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 10:08:14 |
|
Notes accepted |
| Yesterday 10:08:11 |
auto@a |
Query status |
| Yesterday 10:08:08 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 19 hours. Please confirm it is still in hand. Thanks |
| Yesterday 09:07:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 09:07:13 |
|
Notes accepted |
| Yesterday 09:07:07 |
auto@a |
Query status |
| Yesterday 09:07:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 18 hours. Please confirm it is still in hand. Thanks |
| Yesterday 08:06:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 08:06:13 |
|
Notes accepted |
| Yesterday 08:06:10 |
auto@a |
Query status |
| Yesterday 08:06:06 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 17 hours. Please confirm it is still in hand. Thanks |
| Yesterday 07:05:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 07:05:13 |
|
Notes accepted |
| Yesterday 07:05:10 |
auto@a |
Query status |
| Yesterday 07:05:07 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 16 hours. Please confirm it is still in hand. Thanks |
| Yesterday 06:04:17 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 06:04:11 |
|
Notes accepted |
| Yesterday 06:04:08 |
auto@a |
Query status |
| Yesterday 06:04:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 15 hours. Please confirm it is still in hand. Thanks |
| Yesterday 05:03:15 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 05:03:13 |
|
Notes accepted |
| Yesterday 05:03:09 |
auto@a |
Query status |
| Yesterday 05:03:06 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 14 hours. Please confirm it is still in hand. Thanks |
| Yesterday 04:02:20 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 04:02:20 |
|
Notes accepted |
| Yesterday 04:02:10 |
auto@a |
Query status |
| Yesterday 04:02:07 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 13 hours. Please confirm it is still in hand. Thanks |
| Yesterday 03:01:18 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 03:01:15 |
|
Notes accepted |
| Yesterday 03:01:11 |
auto@a |
Query status |
| Yesterday 03:01:09 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 12 hours. Please confirm it is still in hand. Thanks |
| Yesterday 02:00:20 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 02:00:15 |
auto@a |
Query status |
| Yesterday 00:59:10 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| Yesterday 00:59:05 |
auto@a |
Query status |
| 20 Mon 23:58:12 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 23:58:05 |
auto@a |
Query status |
| 20 Mon 22:57:11 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 22:57:05 |
auto@a |
Query status |
| 20 Mon 21:56:11 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 21:56:05 |
auto@a |
Query status |
| 20 Mon 20:55:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 20:55:06 |
auto@a |
Query status |
| 20 Mon 19:54:11 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 19:54:05 |
auto@a |
Query status |
| 20 Mon 18:53:12 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 18:53:06 |
auto@a |
Query status |
| 20 Mon 17:52:22 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 17:52:07 |
auto@a |
Query status |
| 20 Mon 16:51:59 |
|
Notes accepted |
| 20 Mon 16:51:48 |
adrian@a |
Our notes |
I have reviewed the call recording. I
do not believe Shaun was rude at all. There are several cases where BT
talked over Shaun (which is rather rude in my opinion). I feel Shaun
was quite polite during the call. Statements by BT during the call seem
to make no sense and were somewhat contradictory. |
| 20 Mon 16:18:05 |
|
Notes accepted |
| 20 Mon 16:17:59 |
adrian@a |
Our notes |
As for advising to take up issue with
account manager, we did that, months ago. All that did was have BT make
a fool of themselves by publicly stating they were not ready for IPv6.
Hence tracking down an IPv4 issue from the same bug and reporting as
faults. |
| 20 Mon 16:15:11 |
|
Notes accepted |
| 20 Mon 16:15:04 |
adrian@a |
Our notes |
I have to say that deliberately
hanging up on someone during a call seems to me to be the height of
rudeness, and that is what you claim to have done. |
| 20 Mon 16:13:22 |
|
Notes accepted |
| 20 Mon 16:13:13 |
adrian@a |
Our notes |
I have discussed with Shaun. It sounds
to me like BT were refusing to fix a fault. Shaun is trained to be
assertive and not rude and I have no reason to think otherwise.
However, we are happy to review the call recording if you wish to raise
a formal complaint. We are also considering a formal complaint at the
accusation that Shaun was rude, and the implication that he is always
rude. |
| 20 Mon 15:59:03 |
|
Notes accepted |
| 20 Mon 15:58:50 |
adrian@a |
Our notes |
However, as BT aware of fault, trouble ticket can stay with Bt until fault fixed. |
| 20 Mon 15:58:36 |
|
Notes accepted |
| 20 Mon 15:58:24 |
adrian@a |
Our notes |
We will review call recording. |
| 20 Mon 15:45:23 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 15:45:14 |
auto@a |
Query status |
| 20 Mon 14:44:17 |
|
BT notes |
15 - into my mouth. Advised Shaun his
accounts manager and product line are aware of this problem and are
currently dealing, but btw faults could not resolve this problem. Shaun
cited the |
| 20 Mon 14:43:59 |
|
BT notes |
15 - letting Shaun go I asked for his
Accounts Manager's name so i could put in a complaint against him, he
was relunctant to give me his name and only gave it when i give him my
manager's name. |
| 20 Mon 14:43:39 |
|
BT notes |
15 - contractual agreement to me and
was basically his rude self throughout the call. I hung up on Shaun
after I warned him if he continued with his attitude i would terminate
the call. Before |
| 20 Mon 14:43:04 |
|
BT notes |
15 - do anything further. I spoke with
Glen/sp on 03333400994 who asked if I could call back in 15mins and ask
to speak with his manager Shaun Kemp. |
| 20 Mon 14:43:01 |
|
BT notes |
15 - Going on from above notes spoke
with Shaun Kemp to advise this is more of a product issue that a
network fault. Shaun refused to accept this and continually talked over
me and put words |
| 20 Mon 14:42:31 |
|
BT notes |
15 - Spoke with Mxxx Jxxxxxxx (CRM)
who advised for Andrew and Arnold to take the issue up with their
accounts manager. BTW and Product line are aware and looking into this
cisco router issue. BTW cannot |
| 20 Mon 14:27:23 |
|
Reject clear accepted |
| 20 Mon 14:27:20 |
|
Notes accepted |
| 20 Mon 14:27:19 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 14:27:11 |
auto@a |
Query status |
| 20 Mon 14:27:07 |
auto@a |
Reject clear |
Checking still in progress |
| 20 Mon 14:27:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 25 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 13:26:26 |
|
Reject clear accepted |
| 20 Mon 13:26:21 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 13:26:14 |
|
Notes accepted |
| 20 Mon 13:26:11 |
auto@a |
Query status |
| 20 Mon 13:26:09 |
auto@a |
Reject clear |
Checking still in progress |
| 20 Mon 13:26:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 24 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 12:25:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 12:25:14 |
|
Notes accepted |
| 20 Mon 12:25:09 |
auto@a |
Query status |
| 20 Mon 12:25:06 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 23 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 11:24:23 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 11:24:12 |
|
Notes accepted |
| 20 Mon 11:24:09 |
auto@a |
Query status |
| 20 Mon 11:24:06 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 22 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 10:23:15 |
|
Notes accepted |
| 20 Mon 10:23:15 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 10:23:09 |
auto@a |
Query status |
| 20 Mon 10:23:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 21 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 09:22:18 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 09:22:14 |
|
Notes accepted |
| 20 Mon 09:22:11 |
auto@a |
Query status |
| 20 Mon 09:22:09 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 20 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 08:21:15 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 08:21:12 |
|
Notes accepted |
| 20 Mon 08:21:08 |
auto@a |
Query status |
| 20 Mon 08:21:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 19 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 07:20:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 07:20:11 |
|
Notes accepted |
| 20 Mon 07:20:09 |
auto@a |
Query status |
| 20 Mon 07:20:06 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 18 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 06:19:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 06:19:12 |
|
Notes accepted |
| 20 Mon 06:19:08 |
auto@a |
Query status |
| 20 Mon 06:19:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 17 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 05:18:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 05:18:12 |
|
Notes accepted |
| 20 Mon 05:18:08 |
auto@a |
Query status |
| 20 Mon 05:18:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 16 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 04:17:17 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 04:17:13 |
|
Notes accepted |
| 20 Mon 04:17:09 |
auto@a |
Query status |
| 20 Mon 04:17:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 15 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 03:16:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 03:16:13 |
|
Notes accepted |
| 20 Mon 03:16:10 |
auto@a |
Query status |
| 20 Mon 03:16:06 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 14 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 02:15:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 02:15:12 |
|
Notes accepted |
| 20 Mon 02:15:09 |
auto@a |
Query status |
| 20 Mon 02:15:06 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 13 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 01:14:15 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 01:14:13 |
|
Notes accepted |
| 20 Mon 01:14:09 |
auto@a |
Query status |
| 20 Mon 01:14:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 12 hours. Please confirm it is still in hand. Thanks |
| 20 Mon 00:13:11 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 20 Mon 00:13:05 |
auto@a |
Query status |
| 19 Sun 23:12:11 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 23:12:05 |
auto@a |
Query status |
| 19 Sun 22:11:13 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 22:11:06 |
auto@a |
Query status |
| 19 Sun 21:10:13 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 21:10:07 |
auto@a |
Query status |
| 19 Sun 20:09:12 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 20:09:05 |
auto@a |
Query status |
| 19 Sun 19:08:10 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 19:08:05 |
auto@a |
Query status |
| 19 Sun 18:07:20 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 18:07:15 |
auto@a |
Query status |
| 19 Sun 17:06:20 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 17:06:13 |
auto@a |
Query status |
| 19 Sun 16:05:24 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 16:05:19 |
auto@a |
Query status |
| 19 Sun 15:04:21 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 15:04:14 |
auto@a |
Query status |
| 19 Sun 14:03:21 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 14:03:15 |
auto@a |
Query status |
| 19 Sun 13:02:31 |
|
Reject clear accepted |
| 19 Sun 13:02:19 |
|
Notes accepted |
| 19 Sun 13:02:17 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 19 Sun 13:02:14 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
As this is over 40 hours OST now (by our calculations), please ensure
it is escalated. Thank you. |
| 19 Sun 12:57:12 |
|
OST Updated |
| 19 Sun 12:57:12 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 19 Sun 12:57:09 |
|
BT notes |
15 - EU Equipment/settings/drivers believed incorrect |
| 19 Sun 12:52:37 |
|
BT notes |
07 - Further Diagnostics Required - BT Investigating |
| 19 Sun 12:51:01 |
|
BT notes |
03 - Further BT Diagnostics Required |
| 19 Sun 12:37:20 |
|
Reject clear accepted |
| 19 Sun 12:37:14 |
|
Notes accepted |
| 19 Sun 12:37:09 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 19 Sun 12:37:06 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
As this is over 40 hours OST now (by our calculations), please ensure
it is escalated. Thank you. |
| 19 Sun 12:29:34 |
|
OST Updated |
| 19 Sun 12:29:32 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 19 Sun 12:29:31 |
|
BT notes |
15 - EU Equipment/settings/drivers believed incorrect |
| 19 Sun 12:27:20 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 19 Sun 12:27:20 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 19 Sun 12:27:10 |
|
BT notes |
15 - NO BTW FAULT-During testing we
witnessed large amounts of IP traffic being sent through this circuit,
this could be a cause of your customer's problem. Please discuss the
circuit usage with your customer |
| 19 Sun 12:27:10 |
|
BT notes |
15 - NO BTW FAULT-During testing we
witnessed large amounts of IP traffic being sent through this circuit,
this could be a cause of your customer's problem. Please discuss the
circuit usage with your customer |
| 19 Sun 11:48:18 |
|
Reject clear accepted |
| 19 Sun 11:48:15 |
|
Notes accepted |
| 19 Sun 11:48:12 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 19 Sun 11:48:09 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
As this is over 40 hours OST now (by our calculations), please ensure
it is escalated. Thank you. |
| 19 Sun 11:34:48 |
|
Notes accepted |
| 19 Sun 11:34:43 |
adrian@a |
Our notes |
You don't read a thing we say do you? |
| 19 Sun 11:22:17 |
|
Reject clear accepted |
| 19 Sun 11:22:11 |
|
Notes accepted |
| 19 Sun 11:22:08 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 19 Sun 11:22:05 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
As this is over 40 hours OST now (by our calculations), please ensure
it is escalated. Thank you. |
| 19 Sun 11:17:16 |
|
OST Updated |
| 19 Sun 11:17:14 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 19 Sun 11:17:13 |
|
BT notes |
15 - EU Equipment/settings/drivers believed incorrect |
| 19 Sun 11:14:47 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 19 Sun 11:14:41 |
|
BT notes |
15 - NO BTW FAULT-During testing we witnessed large amounts of IP traffic being sent |
| 19 Sun 10:47:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 10:47:08 |
auto@a |
Query status |
| 19 Sun 09:45:59 |
|
Notes accepted |
| 19 Sun 09:45:54 |
adrian@a |
Our notes |
Err, Its not EU kit, its the BRAS - a known IOS bug in the BRAS. It is not rocket science! |
| 19 Sun 09:42:11 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 09:42:05 |
auto@a |
Query status |
| 19 Sun 08:41:10 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 08:41:05 |
auto@a |
Query status |
| 19 Sun 07:40:12 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 07:40:06 |
auto@a |
Query status |
| 19 Sun 06:39:37 |
|
BT notes |
07 - Further Diagnostics Required - BT Investigating |
| 19 Sun 06:15:23 |
|
Reject clear accepted |
| 19 Sun 06:15:16 |
|
Notes accepted |
| 19 Sun 06:15:09 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 19 Sun 06:15:06 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
As this is over 40 hours OST now (by our calculations), please ensure
it is escalated. Thank you. |
| 19 Sun 06:10:17 |
|
OST Updated |
| 19 Sun 06:10:14 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 19 Sun 06:10:12 |
|
BT notes |
15 - FNF after Failed Retest |
| 19 Sun 06:08:57 |
|
BT notes |
15 - THERE ARE SEVERAL DIAGNOSIS AND FAILED RETEST PROBLEM MIGHT BE IN EU PREMISES EU premises has to be checked |
| 19 Sun 05:59:23 |
|
Reject clear accepted |
| 19 Sun 05:59:14 |
|
Notes accepted |
| 19 Sun 05:59:08 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 19 Sun 05:59:05 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
As this is over 40 hours OST now (by our calculations), please ensure
it is escalated. Thank you. |
| 19 Sun 05:54:49 |
|
OST Updated |
| 19 Sun 05:54:47 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 19 Sun 05:54:46 |
|
BT notes |
15 - EU Equipment/settings/drivers believed incorrect |
| 19 Sun 05:53:28 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 19 Sun 05:53:18 |
|
BT notes |
15 - The circuit has been checked
several times and there is no BTW fault identified. It is required to
check in your customer premises as it is also the part of the circuit. |
| 19 Sun 05:53:10 |
|
BT notes |
15 - No BTW FAULT - No BTW Fault is
evident however our tests indicate line conditions which may be caused
by your customers equipment/wiring. |
| 19 Sun 05:48:13 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 05:48:05 |
auto@a |
Query status |
| 19 Sun 04:47:20 |
|
Reject clear accepted |
| 19 Sun 04:47:12 |
|
Notes accepted |
| 19 Sun 04:47:08 |
auto@a |
Reject clear |
Clear rejected, appointment not required, see notes |
| 19 Sun 04:47:05 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. This is a core network fault so an SFI is not
appropriate. As this is over 40 hours OST now (by our calculations),
please ensure it is escalated. |
| 19 Sun 04:10:12 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 04:10:05 |
auto@a |
Query status |
| 19 Sun 03:09:13 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 03:09:05 |
auto@a |
Query status |
| 19 Sun 02:08:15 |
|
Reject clear accepted |
| 19 Sun 02:08:11 |
|
Notes accepted |
| 19 Sun 02:08:09 |
auto@a |
Reject clear |
Over SLG, please escalate |
| 19 Sun 02:08:05 |
auto@a |
Our notes |
By our calculations this fault has
been outstanding with BT 40.0 hours which breaches the service level
guarantee of 40 hours. PLEASE ESCALATE THIS! |
| 19 Sun 01:08:05 |
auto@a |
TR-0004X |
BT has experienced a technical problem |
| 19 Sun 00:07:11 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 19 Sun 00:07:05 |
auto@a |
Query status |
| 18 Sat 23:06:12 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 23:06:05 |
auto@a |
Query status |
| 18 Sat 22:05:20 |
|
Reject clear accepted |
| 18 Sat 22:05:14 |
|
Notes accepted |
| 18 Sat 22:05:11 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 18 Sat 22:05:08 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 18 Sat 22:00:48 |
|
OST Updated |
| 18 Sat 22:00:46 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 18 Sat 22:00:45 |
|
BT notes |
15 - EU Equipment/settings/drivers believed incorrect |
| 18 Sat 21:53:29 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 18 Sat 21:53:23 |
|
BT notes |
15 - NO BTW FAULT-During testing we witnessed large amounts of IP traffic being sent |
| 18 Sat 21:38:37 |
|
BT notes |
03 - Further BT Diagnostics Required |
| 18 Sat 21:28:17 |
|
Reject clear accepted |
| 18 Sat 21:28:11 |
|
Notes accepted |
| 18 Sat 21:28:08 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 18 Sat 21:28:05 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 18 Sat 21:22:58 |
|
OST Updated |
| 18 Sat 21:22:56 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 18 Sat 21:22:55 |
|
BT notes |
15 - EU Equipment/settings/drivers believed incorrect |
| 18 Sat 21:17:18 |
|
Reject clear accepted |
| 18 Sat 21:17:13 |
|
Notes accepted |
| 18 Sat 21:17:10 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 18 Sat 21:17:07 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 18 Sat 21:12:18 |
|
OST Updated |
| 18 Sat 21:12:16 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 18 Sat 21:12:15 |
|
BT notes |
15 - EU Equipment/settings/drivers believed incorrect |
| 18 Sat 21:07:58 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 18 Sat 21:07:44 |
|
BT notes |
15 - The circuit has been checked
several times and there is no BTW fault identified. It is required to
check in your customer premises as it is also the part of the circuit. |
| 18 Sat 21:06:35 |
|
BT notes |
15 - through this circuit, this could
be a cause of your customer's problem. Please discuss the circuit usage
with your customer. |
| 18 Sat 21:06:24 |
|
BT notes |
15 - NO BTW FAULT-During testing we witnessed large amounts of IP traffic being sent |
| 18 Sat 20:39:11 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 20:39:05 |
auto@a |
Query status |
| 18 Sat 19:38:18 |
|
Reject clear accepted |
| 18 Sat 19:38:12 |
|
Notes accepted |
| 18 Sat 19:38:09 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 18 Sat 19:38:06 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 18 Sat 19:33:06 |
|
OST Updated |
| 18 Sat 19:33:03 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 18 Sat 19:33:03 |
|
BT notes |
15 - FNF after Failed Retest |
| 18 Sat 19:27:18 |
|
BT notes |
15 - NO BTW FAULT Please reject the
clear if you require a SFI visit and book the appointment via your
usual system interaction with BTW. |
| 18 Sat 19:00:22 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 19:00:12 |
auto@a |
Query status |
| 18 Sat 17:54:04 |
|
Notes accepted |
| 18 Sat 17:54:04 |
|
Notes accepted |
| 18 Sat 17:53:56 |
adrian@a |
Our notes |
Large amounts of IP traffic are NOT the cause of the problem, what on earth makes you think that is the case! |
| 18 Sat 17:47:11 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 17:47:05 |
auto@a |
Query status |
| 18 Sat 16:46:24 |
|
Reject clear accepted |
| 18 Sat 16:46:11 |
|
Notes accepted |
| 18 Sat 16:46:09 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 18 Sat 16:46:06 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 18 Sat 16:41:46 |
|
OST Updated |
| 18 Sat 16:41:44 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 18 Sat 16:41:43 |
|
BT notes |
15 - EU Equipment/settings/drivers believed incorrect |
| 18 Sat 16:36:12 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 18 Sat 16:36:00 |
|
BT notes |
15 - NO BTW FAULT-During testing we
witnessed large amounts of IP traffic being sent through this circuit,
this could be a cause of your customer's problem. Please discuss the
circuit usage with your customer. |
| 18 Sat 16:24:17 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 16:24:09 |
auto@a |
Query status |
| 18 Sat 15:23:21 |
|
Reject clear accepted |
| 18 Sat 15:23:14 |
|
Notes accepted |
| 18 Sat 15:23:12 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 18 Sat 15:23:09 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 18 Sat 15:18:22 |
|
OST Updated |
| 18 Sat 15:18:19 |
|
BT notes |
15 - FNF after Failed Retest |
| 18 Sat 15:18:19 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 18 Sat 15:12:20 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 18 Sat 15:12:14 |
|
BT notes |
15 - RRT Accessed- The circuit was in sync throughout the specified analysis period. |
| 18 Sat 15:12:06 |
|
BT notes |
15 - NO BTW FAULT - No BTW network
fault has been found on this circuit. Speed Profile matches Line Sync
Rate. Please ensure latest modem/ Router drivers are installed.Please
resolve the issue with your customer directly. |
| 18 Sat 14:50:32 |
|
BT notes |
03 - Further BT Diagnostics Required |
| 18 Sat 14:00:22 |
|
Reject clear accepted |
| 18 Sat 14:00:19 |
|
Notes accepted |
| 18 Sat 14:00:15 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 18 Sat 14:00:10 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 18 Sat 13:55:14 |
|
OST Updated |
| 18 Sat 13:55:12 |
|
BT notes |
15 - Provide jumpering, provision activity failed |
| 18 Sat 13:55:12 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 18 Sat 13:50:19 |
|
BT notes |
15 - Any further SFI appointments
could incur a further charge therefore, if the circuit is still faulty
please contact us on 0800 085 3608 between the hours of 0800 - 2000 mon
- Sat |
| 18 Sat 13:50:14 |
|
BT notes |
15 - and reported reterminated e side to b/pair 17070 all ok f/test done = line test ok. |
| 18 Sat 13:50:09 |
|
BT notes |
15 - No BTW fault - an engineer attended on 15/10/2008 22:48:18. |
| 18 Sat 13:20:21 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 13:20:20 |
|
Reject clear accepted |
| 18 Sat 13:20:13 |
|
Notes accepted |
| 18 Sat 13:20:12 |
auto@a |
Query status |
| 18 Sat 13:20:08 |
auto@a |
Reject clear |
Checking still in progress |
| 18 Sat 13:20:05 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 13 hours. Please confirm it is still in hand. Thanks |
| 18 Sat 12:19:19 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 12:19:17 |
|
Reject clear accepted |
| 18 Sat 12:19:13 |
|
Notes accepted |
| 18 Sat 12:19:13 |
auto@a |
Query status |
| 18 Sat 12:19:11 |
auto@a |
Reject clear |
Checking still in progress |
| 18 Sat 12:19:07 |
auto@a |
Our notes |
We do not appear to have had an update on this trouble report for over 12 hours. Please confirm it is still in hand. Thanks |
| 18 Sat 11:18:25 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 11:18:07 |
auto@a |
Query status |
| 18 Sat 10:17:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 10:17:07 |
auto@a |
Query status |
| 18 Sat 09:16:12 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 09:16:06 |
auto@a |
Query status |
| 18 Sat 08:15:12 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 08:15:06 |
auto@a |
Query status |
| 18 Sat 07:14:14 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 07:14:08 |
auto@a |
Query status |
| 18 Sat 06:13:17 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 06:13:05 |
auto@a |
Query status |
| 18 Sat 05:12:14 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 05:12:06 |
auto@a |
Query status |
| 18 Sat 04:11:13 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 04:11:05 |
auto@a |
Query status |
| 18 Sat 03:10:12 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 03:10:05 |
auto@a |
Query status |
| 18 Sat 02:09:15 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 02:09:08 |
auto@a |
Query status |
| 18 Sat 01:08:12 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 18 Sat 01:08:05 |
auto@a |
Query status |
| 18 Sat 00:07:17 |
|
Reject clear accepted |
| 18 Sat 00:07:11 |
|
Notes accepted |
| 18 Sat 00:07:08 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 18 Sat 00:07:05 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 18 Sat 00:02:20 |
|
OST Updated |
| 18 Sat 00:02:18 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 18 Sat 00:02:17 |
|
BT notes |
15 - EU Equipment/settings/drivers believed incorrect |
| 17 Fri 23:59:49 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 17 Fri 23:58:43 |
|
BT notes |
15 - through this circuit, this could be a cause of your customer's problem. Please discuss the circuit usage with your customer |
| 17 Fri 23:57:59 |
|
BT notes |
15 - NO BTW FAULT-During testing we witnessed large amounts of IP traffic being sent |
| 17 Fri 23:41:11 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 17 Fri 23:41:05 |
auto@a |
Query status |
| 17 Fri 22:40:15 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 17 Fri 22:40:08 |
auto@a |
Query status |
| 17 Fri 21:39:16 |
|
Reject clear accepted |
| 17 Fri 21:39:11 |
|
Notes accepted |
| 17 Fri 21:39:08 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 17 Fri 21:39:05 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 17 Fri 21:34:56 |
|
OST Updated |
| 17 Fri 21:34:54 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 17 Fri 21:34:53 |
|
BT notes |
15 - FNF after Failed Retest |
| 17 Fri 21:33:21 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 17 Fri 21:33:12 |
|
BT notes |
15 - RRT Accessed- Diagnostic testing tools show that the circuit in sync. |
| 17 Fri 21:32:54 |
|
BT notes |
15 - NO BTW FAULT - No BTW network
fault has been found on this circuit. Speed Profile matches Line Sync
Rate. Please ensure latest modem/ Router drivers are installed.Please
resolve the issue with your customer directly. |
| 17 Fri 21:00:22 |
|
Reject clear accepted |
| 17 Fri 21:00:16 |
|
Notes accepted |
| 17 Fri 21:00:14 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 17 Fri 21:00:11 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 17 Fri 20:55:52 |
|
OST Updated |
| 17 Fri 20:55:50 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 17 Fri 20:55:49 |
|
BT notes |
15 - EU Equipment/settings/drivers believed incorrect |
| 17 Fri 20:52:40 |
|
BT notes |
15 - This could be a cause of your
customer's problem. Please discuss the circuit usage with your customer
and reject the clear if you require a SFI visit and book the
appointment via your usual system interaction with BTW. |
| 17 Fri 20:52:13 |
|
BT notes |
15 - As you asked to fix the fault,
carried out all tye required checks & found that your customer is
maximising their Upstream Bandwidth, this means large amounts of IP
traffic being sent |
| 17 Fri 20:03:15 |
|
Reject clear accepted |
| 17 Fri 20:03:12 |
|
Notes accepted |
| 17 Fri 20:03:08 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 17 Fri 20:03:05 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 17 Fri 19:35:45 |
|
Notes accepted |
| 17 Fri 19:35:26 |
|
Reject clear accepted |
| 17 Fri 19:35:09 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 17 Fri 19:35:06 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 17 Fri 19:33:44 |
|
Notes accepted |
| 17 Fri 19:33:38 |
adrian@a |
Our notes |
If you actually read what we say you
would know (a) your diagnostics have no way to test for this, and (b)
it is not going to be fixed until an IOS patch is applied to the BRAS.
So you would not keep clearing the fault... Try reading what we have
said for a change, go on, it can't hurt... |
| 17 Fri 19:31:44 |
|
Notes accepted |
| 17 Fri 19:30:58 |
auto@a |
Our notes |
Once again: We note you say 'EU
Equipment/settings/drivers believed incorrect'. Can you explain what
makes you believe this exactly? |
| 17 Fri 19:30:53 |
|
OST Updated |
| 17 Fri 19:30:51 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 17 Fri 19:30:50 |
|
BT notes |
15 - EU Equipment/settings/drivers believed incorrect |
| 17 Fri 19:15:01 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 17 Fri 19:14:56 |
|
BT notes |
15 - NO BTW FAULT - No BTW network
fault has been found on this circuit. Speed Profile matches Line Sync
Rate. Please ensure latest Router drivers are installed.Please resolve
the issue with your customer directly. |
| 17 Fri 18:55:46 |
|
BT notes |
03 - Further BT Diagnostics Required |
| 17 Fri 18:09:11 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 17 Fri 18:09:05 |
auto@a |
Query status |
| 17 Fri 17:07:54 |
|
Reject clear accepted |
| 17 Fri 17:07:17 |
|
Notes accepted |
| 17 Fri 17:07:11 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 17 Fri 17:07:08 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 17 Fri 17:02:36 |
|
Notes accepted |
| 17 Fri 17:02:24 |
auto@a |
Our notes |
We note you say 'EU Equipment/settings/drivers believed incorrect'. Can you explain what makes you believe this exactly? |
| 17 Fri 17:02:15 |
|
OST Updated |
| 17 Fri 17:02:13 |
|
BT notes |
15 - EU Equipment/settings/drivers believed incorrect |
| 17 Fri 17:02:12 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 17 Fri 17:01:16 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 17 Fri 17:01:13 |
|
BT notes |
15 - No BTW fault is evident however our tests indicate line conditions which may be caused by your customers equipment/wiring. |
| 17 Fri 16:33:03 |
|
Notes accepted |
| 17 Fri 16:32:47 |
adrian@a |
Our notes |
The circuit has been checked several
times by us too. There is a fault. Are you saying that you have
actually tried sending compound-frame multiple IPv4 packets via PPP
totaling less than 75 bytes and checking what arrives. Given that you
have not asked the end user what arrived. So I really do not think you
have tested for the reported problem even once, let alone "several
times". |
| 17 Fri 16:31:23 |
|
Reject clear accepted |
| 17 Fri 16:31:14 |
|
Notes accepted |
| 17 Fri 16:31:11 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 17 Fri 16:31:08 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 17 Fri 16:27:03 |
|
Notes accepted |
| 17 Fri 16:26:57 |
auto@a |
Our notes |
Once again: We note you say 'Please
note a charge will apply to repair activity beyond the NTE'. We do not
require any 'repair activity beyond the NTE' thanks. |
| 17 Fri 16:26:48 |
|
OST Updated |
| 17 Fri 16:26:46 |
|
BT notes |
15 - If you require a BB SFI
engineering visit the fault status will change to make an appointment.
Please note a charge will apply to repair activity beyond the NTE |
| 17 Fri 16:26:46 |
|
BT notes |
15 - Diagnostics show no fault condition |
| 17 Fri 16:26:45 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 17 Fri 16:25:49 |
|
BT notes |
15 - The circuit has been checked
several times and there is no BTW fault identified. It is required to
check in your customer premises as it is also the part of the circuit. |
| 17 Fri 16:25:24 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 17 Fri 16:25:06 |
|
BT notes |
15 - No BTW FAULT - No BTW Fault is
evident however our tests indicate line conditions which may be caused
by your customers equipment/wiring |
| 17 Fri 15:33:25 |
|
Reject clear accepted |
| 17 Fri 15:33:16 |
|
Notes accepted |
| 17 Fri 15:33:12 |
auto@a |
Reject clear |
Clear rejected, appointment not required, see notes |
| 17 Fri 15:33:08 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. This is a core network fault so an SFI is not
appropriate. |
| 17 Fri 14:38:08 |
|
Notes accepted |
| 17 Fri 14:38:02 |
adrian@a |
Our notes |
An appointment is not going to fix an IOS issue in the BRAS... try again |
| 17 Fri 14:37:29 |
|
Reject clear accepted |
| 17 Fri 14:37:20 |
|
Notes accepted |
| 17 Fri 14:37:17 |
auto@a |
Reject clear |
Clear rejected, appointment not required, see notes |
| 17 Fri 14:37:14 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. This is a core network fault so an SFI is not
appropriate. |
| 17 Fri 14:32:30 |
|
Notes accepted |
| 17 Fri 14:32:22 |
auto@a |
Our notes |
We note you say 'As you requested
further investigation the status of the fault has now been changed to
enable you to make an appointment with your customer for SFI Visit'.
You obviously misunderstand - by 'requesting further investigation' we
are asking for further investigation not an SFI. We'll ask for an SFI
is we need one. |
| 17 Fri 14:32:16 |
|
BT notes |
15 - As you requested further
investigation the status of the fault has now been changed to enable
you to make an appointment with your customer for SFI Visit. Please
book for Openreach SFI Engineer via your usual system interaction with
BTW. |
| 17 Fri 14:32:05 |
|
Notes accepted |
| 17 Fri 14:31:59 |
auto@a |
Our notes |
Once again: We note you say 'Fault
Found'. This is excellent news! We are so glad to hear it. Please now
fix the fault you have found. Thanks. |
| 17 Fri 14:31:51 |
|
Appointment |
00 - Fault Found - Appointment Required |
| 17 Fri 13:37:37 |
|
Reject clear accepted |
| 17 Fri 13:37:22 |
|
Notes accepted |
| 17 Fri 13:37:16 |
auto@a |
Reject clear |
Clear rejected, appointment not required, see notes |
| 17 Fri 13:37:13 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. This is a core network fault so an SFI is not
appropriate. |
| 17 Fri 13:35:17 |
|
Notes accepted |
| 17 Fri 13:34:57 |
adrian@a |
Our notes |
An appointment is not going to fix an IOS issue in the BRAS... try again |
| 17 Fri 13:32:52 |
|
Notes accepted |
| 17 Fri 13:32:31 |
auto@a |
Our notes |
We note you say 'Fault Found'. This is
excellent news! We are so glad to hear it. Please now fix the fault you
have found. Thanks. |
| 17 Fri 13:32:25 |
|
Appointment |
00 - Fault Found - Appointment Required |
| 17 Fri 13:31:22 |
|
Reject clear accepted |
| 17 Fri 13:31:14 |
|
Notes accepted |
| 17 Fri 13:31:10 |
auto@a |
Reject clear |
Clear rejected, retest failed, see notes |
| 17 Fri 13:31:07 |
auto@a |
Our notes |
We believe the fault still exists. If
you think you have fixed it, have our account manager contact us
regarding the fix. Re-test criteria not met. Please investigate
further. If you need further clarification call the ISP contact listed.
Thank you. |
| 17 Fri 13:26:26 |
|
Notes accepted |
| 17 Fri 13:26:11 |
auto@a |
Our notes |
Once again: We note you say 'Please
reject the clear if you require a SFI visit'. Obviously we will, if we
want an SFI. We will also reject clear for other reasons such as
wanting you to actually fix the fault. You do understand that SFI is an
optional extra service we can take if we want, or not. It is not part
of IPStream/WBC service. It is not mandatory for us to buy SFI. Us
chosing not to take your optional extra service does not mean you don't
have to fix the fault. We have paid for IPStream/WBC service and that
is what you have to fix by whatever means you see fit. |
| 17 Fri 13:23:50 |
|
Notes accepted |
| 17 Fri 13:23:42 |
adrian@a |
Our notes |
"Diagnostics show no fault condition" - your diagnostics cannot test for this fault, so not surprised. |
| 17 Fri 13:22:46 |
|
Notes accepted |
| 17 Fri 13:22:44 |
|
BT notes |
15 - Diagnostics show no fault condition |
| 17 Fri 13:22:09 |
auto@a |
Our notes |
We note you say 'Please note a charge
will apply to repair activity beyond the NTE'. We do not require any
'repair activity beyond the NTE' thanks. |
| 17 Fri 13:22:03 |
|
BT notes |
15 - If you require a BB SFI
engineering visit the fault status will change to make an appointment.
Please note a charge will apply to repair activity beyond the NTE |
| 17 Fri 13:22:02 |
|
OST Updated |
| 17 Fri 13:22:00 |
|
Cleared by BT |
00 - GPMS case has been cleared |
| 17 Fri 13:21:27 |
|
Notes accepted |
| 17 Fri 13:21:03 |
auto@a |
Our notes |
We note you say 'Please reject the
clear if you require a SFI visit'. Obviously we will, if we want an
SFI. We will also reject clear for other reasons such as wanting you to
actually fix the fault. You do understand that SFI is an optional extra
service we can take if we want, or not. It is not part of IPStream/WBC
service. It is not mandatory for us to buy SFI. Us chosing not to take
your optional extra service does not mean you don't have to fix the
fault. We have paid for IPStream/WBC service and that is what you have
to fix by whatever means you see fit. |
| 17 Fri 13:20:58 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 17 Fri 13:20:58 |
|
BT notes |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 17 Fri 13:20:50 |
|
BT notes |
15 - RRT Accessed- Diagnostic testing tools show that the circuit RRT failed |
| 17 Fri 13:20:43 |
|
BT notes |
15 - NO BTW FAULT - No BTW network
fault has been found on this circuit. Speed Profile matches Line Sync
Rate. Please ensure latest modem/ Router drivers are installed.Please
resolve the issue with your customer directly. |
| 17 Fri 12:57:14 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 17 Fri 12:57:07 |
auto@a |
Query status |
| 17 Fri 11:56:16 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 17 Fri 11:56:06 |
auto@a |
Query status |
| 17 Fri 10:55:13 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 17 Fri 10:55:06 |
auto@a |
Query status |
| 17 Fri 09:54:12 |
|
Status |
Case is in progress. TestResult:44 : 03 - Further BT diagnostics required |
| 17 Fri 09:54:07 |
auto@a |
Query status |
| 17 Fri 08:53:21 |
|
Notes accepted |
| 17 Fri 08:53:16 |
adrian@a |
Our notes |
I can only assume that someone in BT
thinks this is the "IPv6 issue". Whilst it is the same CISCO bug
causing this, the problem shows with purely IPv4 packets and as such
BT's (rather dubious) claim not to support IPv6 is not relevant. If you
do not fix this we will have to conclude BT do not support IPv4 either
and report that to the media. |
| 17 Fri 08:44:27 |
|
BT notes |
03 - Further BT diagnostics required |
| 17 Fri 08:44:05 |
|
Notes accepted |
| 17 Fri 08:44:01 |
adrian@a |
Our notes |
You keep closing this fault without fixing it. I want this escalated immediately. Do not close this fault without fixing it. |
| 17 Fri 08:43:34 |
|
TR accepted |
| 17 Fri 08:43:16 |
adrian@a |
Initial notes |
PPP packets from CP to EU of 75 bytes
or less are truncated to 2 plus the length indicated in bytes 4 and 5
of the packet. This means compound-frame IPv4 packets totalling under
75 bytes of PPP drop all but the first IPv4 packet. We have done
extensive tests to confirm this and can provide packet dumps. This is
an IOS bug, CISCO bug reference CSCsd13298. |