| Today 19:27:57 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:27:57 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:27:55 |
|
Clear Rejected |
62nd reject clear accepted by BT |
| Today 19:27:52 |
|
Notes Accepted |
|
| Today 19:27:50 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:27:47 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. We have
to consider a refusal to progress this fault as a breach of contract.
We are hereby requesting that you take further action to rectify this
fault NOW! |
| Today 19:27:36 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:27:36 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:27:34 |
|
Clear Rejected |
61st reject clear accepted by BT |
| Today 19:27:31 |
|
Notes Accepted |
|
| Today 19:27:28 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:27:26 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. We have
to consider a refusal to progress this fault as a breach of contract.
We are hereby requesting that you take further action to rectify this
fault NOW! |
| Today 19:27:15 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:27:15 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:27:14 |
|
Clear Rejected |
60th reject clear accepted by BT |
| Today 19:27:08 |
|
Notes Accepted |
|
| Today 19:27:07 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:27:03 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. We have
to consider a refusal to progress this fault as a breach of contract.
We are hereby requesting that you take further action to rectify this
fault. |
| Today 19:26:52 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:26:51 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:26:50 |
|
Clear Rejected |
59th reject clear accepted by BT |
| Today 19:26:47 |
|
Notes Accepted |
|
| Today 19:26:44 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:26:42 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. We have
to consider a refusal to progress this fault as a breach of contract.
We are hereby requesting that you take further action to rectify this
fault. |
| Today 19:26:32 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:26:32 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:26:30 |
|
Clear Rejected |
58th reject clear accepted by BT |
| Today 19:26:27 |
|
Notes Accepted |
|
| Today 19:26:24 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:26:21 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. We have
to consider a refusal to progress this fault as a breach of contract. |
| Today 19:26:13 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:26:13 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:26:11 |
|
Clear Rejected |
57th reject clear accepted by BT |
| Today 19:26:07 |
|
Notes Accepted |
|
| Today 19:26:05 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:26:02 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. We have
to consider a refusal to progress this fault as a breach of contract. |
| Today 19:25:54 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:25:54 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:25:52 |
|
Clear Rejected |
56th reject clear accepted by BT |
| Today 19:25:37 |
|
Notes Accepted |
|
| Today 19:25:35 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:25:32 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:25:22 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:25:21 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:25:20 |
|
Clear Rejected |
55th reject clear accepted by BT |
| Today 19:25:12 |
|
Notes Accepted |
|
| Today 19:25:09 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:25:06 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:25:02 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:25:02 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:25:00 |
|
Clear Rejected |
54th reject clear accepted by BT |
| Today 19:24:58 |
|
Notes Accepted |
|
| Today 19:24:55 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:24:52 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:24:42 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:24:42 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:24:40 |
|
Clear Rejected |
53rd reject clear accepted by BT |
| Today 19:24:37 |
|
Notes Accepted |
|
| Today 19:24:35 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:24:32 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:24:24 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:24:24 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:24:23 |
|
Clear Rejected |
52nd reject clear accepted by BT |
| Today 19:24:19 |
|
Notes Accepted |
|
| Today 19:24:16 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:24:14 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:24:04 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:24:03 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:24:02 |
|
Clear Rejected |
51st reject clear accepted by BT |
| Today 19:23:59 |
|
Notes Accepted |
|
| Today 19:23:56 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:23:54 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:23:43 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:23:43 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:23:41 |
|
Clear Rejected |
50th reject clear accepted by BT |
| Today 19:23:38 |
|
Notes Accepted |
|
| Today 19:23:35 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:23:33 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:23:26 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:23:26 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:23:24 |
|
Clear Rejected |
49th reject clear accepted by BT |
| Today 19:23:17 |
|
Notes Accepted |
|
| Today 19:23:14 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:23:11 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:23:06 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:23:06 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:23:04 |
|
Clear Rejected |
48th reject clear accepted by BT |
| Today 19:23:02 |
|
Notes Accepted |
|
| Today 19:23:00 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:22:57 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:22:47 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:22:47 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:22:45 |
|
Clear Rejected |
47th reject clear accepted by BT |
| Today 19:22:44 |
|
Notes Accepted |
|
| Today 19:22:39 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:22:36 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:22:26 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:22:25 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:22:24 |
|
Clear Rejected |
46th reject clear accepted by BT |
| Today 19:22:21 |
|
Notes Accepted |
|
| Today 19:22:18 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:22:16 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:22:07 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:22:07 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:22:05 |
|
Clear Rejected |
45th reject clear accepted by BT |
| Today 19:22:02 |
|
Notes Accepted |
|
| Today 19:22:00 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:21:57 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:21:54 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:21:50 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:21:48 |
|
Clear Rejected |
44th reject clear accepted by BT |
| Today 19:21:45 |
|
Notes Accepted |
|
| Today 19:21:43 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:21:40 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:21:29 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:21:29 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:21:27 |
|
Clear Rejected |
43rd reject clear accepted by BT |
| Today 19:21:25 |
|
Notes Accepted |
|
| Today 19:21:22 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:21:19 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:21:11 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:21:11 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:21:09 |
|
Clear Rejected |
42nd reject clear accepted by BT |
| Today 19:21:07 |
|
Notes Accepted |
|
| Today 19:21:05 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:21:02 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:20:55 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:20:55 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:20:53 |
|
Clear Rejected |
41st reject clear accepted by BT |
| Today 19:20:50 |
|
Notes Accepted |
|
| Today 19:20:48 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:20:45 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:20:33 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:20:33 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:20:31 |
|
Clear Rejected |
40th reject clear accepted by BT |
| Today 19:20:29 |
|
Notes Accepted |
|
| Today 19:20:26 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:20:24 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:20:22 |
|
Notes Accepted |
|
| Today 19:20:17 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:20:17 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:20:16 |
|
Clear Rejected |
39th reject clear accepted by BT |
| Today 19:20:10 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:20:07 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:20:00 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:20:00 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:19:58 |
|
Clear Rejected |
38th reject clear accepted by BT |
| Today 19:19:55 |
|
Notes Accepted |
|
| Today 19:19:52 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:19:48 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:19:40 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:19:40 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:19:39 |
|
Clear Rejected |
37th reject clear accepted by BT |
| Today 19:19:37 |
|
Notes Accepted |
|
| Today 19:19:33 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:19:30 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:19:22 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:19:21 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:19:20 |
|
Clear Rejected |
36th reject clear accepted by BT |
| Today 19:19:17 |
|
Notes Accepted |
|
| Today 19:19:14 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:19:12 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:19:07 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:19:07 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:19:05 |
|
Clear Rejected |
35th reject clear accepted by BT |
| Today 19:19:04 |
|
Notes Accepted |
|
| Today 19:19:01 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:18:59 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:18:48 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:18:47 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:18:46 |
|
Clear Rejected |
34th reject clear accepted by BT |
| Today 19:18:42 |
|
Notes Accepted |
|
| Today 19:18:40 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:18:37 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:18:28 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:18:28 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:18:26 |
|
Clear Rejected |
33rd reject clear accepted by BT |
| Today 19:18:25 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:18:23 |
|
Notes Accepted |
|
| Today 19:18:20 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:18:17 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:18:09 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:18:07 |
|
Clear Rejected |
32nd reject clear accepted by BT |
| Today 19:18:04 |
|
Notes Accepted |
|
| Today 19:18:01 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:17:59 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:17:53 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:17:52 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:17:51 |
|
Clear Rejected |
31st reject clear accepted by BT |
| Today 19:17:48 |
|
Notes Accepted |
|
| Today 19:17:45 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:17:42 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:17:33 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:17:33 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:17:31 |
|
Clear Rejected |
30th reject clear accepted by BT |
| Today 19:17:30 |
|
Notes Accepted |
|
| Today 19:17:27 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:17:24 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:17:19 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:17:18 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:17:17 |
|
Clear Rejected |
29th reject clear accepted by BT |
| Today 19:17:13 |
|
Notes Accepted |
|
| Today 19:17:13 |
|
Notes Accepted |
|
| Today 19:17:10 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:17:08 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:16:57 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:16:56 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:16:55 |
|
Clear Rejected |
28th reject clear accepted by BT |
| Today 19:16:51 |
|
Notes Accepted |
|
| Today 19:16:49 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:16:46 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is for you to fix that fault. |
| Today 19:16:37 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:16:37 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:16:35 |
|
Clear Rejected |
27th reject clear accepted by BT |
| Today 19:16:33 |
|
Notes Accepted |
|
| Today 19:16:28 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:16:26 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is fopr you to fix that fault. |
| Today 19:16:20 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:16:20 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:16:19 |
|
Clear Rejected |
26th reject clear accepted by BT |
| Today 19:16:16 |
|
Notes Accepted |
|
| Today 19:16:12 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:16:09 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is fopr you to fix that fault. |
| Today 19:16:03 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:16:02 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:16:01 |
|
Clear Rejected |
25th reject clear accepted by BT |
| Today 19:15:59 |
|
Notes Accepted |
|
| Today 19:15:55 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:15:46 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is fopr you to fix that fault. |
| Today 19:15:36 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:15:36 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:15:34 |
|
Clear Rejected |
24th reject clear accepted by BT |
| Today 19:15:29 |
|
Notes Accepted |
|
| Today 19:15:25 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:15:22 |
auto@a |
Notes |
As BTW are the ones refusing to take
further action the ticket is passed back to BTW. At the end of the day
we have reported a fault and it is fopr you to fix that fault. |
| Today 19:15:12 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:14:57 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:14:55 |
|
Clear Rejected |
23rd reject clear accepted by BT |
| Today 19:14:53 |
|
Notes Accepted |
|
| Today 19:14:50 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:14:47 |
auto@a |
Notes |
If BT are refusing to take any further action the clock can stay with BT until you arrange the review. |
| Today 19:14:36 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:14:36 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:14:33 |
|
Clear Rejected |
22nd reject clear accepted by BT |
| Today 19:14:32 |
|
Notes Accepted |
|
| Today 19:14:25 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:14:22 |
auto@a |
Notes |
If BT are refusing to take any further action the clock can stay with BT until you arrange the review. |
| Today 19:14:12 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:14:11 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:14:10 |
|
Clear Rejected |
21st reject clear accepted by BT |
| Today 19:14:07 |
|
Notes Accepted |
|
| Today 19:14:04 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:14:01 |
auto@a |
Notes |
If BT are refusing to take any further action the clock can stay with BT until you arrange the review. |
| Today 19:13:53 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:13:53 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:13:51 |
|
Clear Rejected |
20th reject clear accepted by BT |
| Today 19:13:50 |
|
Notes Accepted |
|
| Today 19:13:45 |
auto@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:13:43 |
auto@a |
Notes |
If BT are refusing to take any further action the clock can stay with BT until you arrange the review. |
| Today 19:13:35 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:13:35 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:13:33 |
|
Clear Rejected |
19th reject clear accepted by BT |
| Today 19:13:32 |
|
Notes Accepted |
|
| Today 19:13:28 |
adrian@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:13:25 |
adrian@a |
Notes |
Err, We booked an engineer |
| Today 19:11:06 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:11:05 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:11:04 |
|
Clear Rejected |
18th reject clear accepted by BT |
| Today 19:11:01 |
|
Notes Accepted |
|
| Today 19:10:57 |
adrian@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:10:55 |
adrian@a |
Notes |
Why send it back, you have an engineer booked |
| Today 19:10:33 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:10:32 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:10:31 |
|
Clear Rejected |
17th reject clear accepted by BT |
| Today 19:10:29 |
|
Notes Accepted |
|
| Today 19:10:25 |
adrian@a |
Reject Clear |
Clear rejected, see notes |
| Today 19:10:22 |
adrian@a |
Notes |
REINS engineer booked, passed back to BT until BT complete work. |
| Today 19:09:26 |
|
Notes Accepted |
|
| Today 19:09:17 |
adrian@a |
Notes |
AFAIK an engineer is booked, so BT are taking action so ticket stays with BT. |
| Today 19:08:17 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 19:08:17 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 19:08:15 |
|
Clear Rejected |
16th reject clear accepted by BT |
| Today 19:08:13 |
|
Notes Accepted |
|
| Today 19:08:09 |
auto@a |
Reject Clear |
Clear rejected, retest failed, see notes |
| Today 19:08:05 |
auto@a |
Notes |
End user went off line and logging in
once again at 2008-11-28 19:03:13, so is clearly not yet stable. We are
looking for the user staying on line for at least 1 hour. Re-test
criteria not met. Please investigate further. If you need further
clarification call the ISP contact listed. Thank you. |
| Today 16:38:14 |
|
Status |
Case has been cleared. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| Today 16:38:07 |
auto@a |
Check Status |
| Today 15:32:13 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 15:32:13 |
|
BT |
13 - Information / Action Required - Please see following notification |
| Today 15:32:10 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Today 15:32:07 |
|
Clear Rejected |
15th reject clear accepted by BT |
| Today 15:32:05 |
|
Notes Accepted |
|
| Today 15:31:57 |
jimmy@a |
Reject Clear |
Clear rejected, see notes |
| Today 15:31:53 |
jimmy@a |
Notes |
i have arranged an appointment for 01/12/08 am on Openreach portal |
| Today 14:48:53 |
|
BT |
15 - Jxxxx from andrews & arnold
called to book a REINS engineer. i have arranged an appointment for
01/12/08 am on Openreach portal |
| Today 14:48:48 |
|
BT |
19 - Appointment made |
| Yesterday 22:47:29 |
|
OST Update |
|
| Yesterday 22:47:28 |
|
BT |
15 - If further action is required by
BTW to aide fault resolution, please call for a collaborative
diagnostic review. BTW will take no further action unless requested via
the review. |
| Yesterday 22:47:28 |
|
BT |
15 - FNF after Failed Retest |
| Yesterday 22:47:27 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| Yesterday 22:44:32 |
|
BT |
15 - Please reject the clear if require a SFI visit and book the appointment via your usual system interaction with BTW |
| Yesterday 22:44:15 |
|
BT |
15 - As DSLAM Profile Change will
breach FTR,requesting SP to check with the customer equipment settings
whether they are correct or not. |
| Yesterday 22:42:19 |
|
BT |
15 - RRT States that circuit is
dropping sync which may be caused by errors.Graph states that from
13-nov-2008 to 23-nov-2008 there are errors but at a low rate.After
that on 25th and 26th of November circuit getting very high errors on
the line. |
| Yesterday 16:14:13 |
|
BT |
15 - CP Jxxxx called from Andrews and
Arnold to check status the history and engineer notes would indicate
possible REIN fault passing to diagnostics team to progress |
| Yesterday 14:28:02 |
|
Notes Accepted |
|
| Yesterday 14:27:56 |
auto@a |
Notes |
Once again: We note you say 'Please
note a charge will apply to repair activity beyond the NTE'. We do not
require any 'repair activity beyond the NTE' thanks. |
| Yesterday 14:27:47 |
|
BT |
15 - If you require a BB SFI
engineering visit the fault status will change to make an appointment.
Please note a charge will apply to repair activity beyond the NTE |
| Yesterday 14:27:46 |
|
OST Update |
|
| Yesterday 14:27:46 |
|
BT |
15 - Diagnostics show no fault condition |
| Yesterday 14:27:43 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| Yesterday 14:22:10 |
|
BT |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| Yesterday 14:22:05 |
|
BT |
15 - NO BTW FAULT-circuit progressing
correctly and BRAS Profile is due to be changed in <please enter
hours from RAMBO MAX here> hours. Please refer to BTWholesale.com
for further guidance on BRAS profile changes. |
| Yesterday 14:02:20 |
|
Clear Rejected |
14th reject clear accepted by BT |
| Yesterday 14:02:19 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| Yesterday 14:02:15 |
|
Notes Accepted |
|
| Yesterday 14:02:13 |
auto@a |
Check Status |
| Yesterday 14:02:10 |
auto@a |
Reject Clear |
Checking still in progress |
| Yesterday 14:02:06 |
auto@a |
Notes |
We do not appear to have had an update on this trouble report for over 20 hours. Please confirm it is still in hand. Thanks |
| Yesterday 13:01:26 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| Yesterday 13:01:22 |
|
Clear Rejected |
13th reject clear accepted by BT |
| Yesterday 13:01:19 |
|
Notes Accepted |
|
| Yesterday 13:01:19 |
auto@a |
Check Status |
| Yesterday 13:01:15 |
auto@a |
Reject Clear |
Checking still in progress |
| Yesterday 13:01:11 |
auto@a |
Notes |
We do not appear to have had an update on this trouble report for over 19 hours. Please confirm it is still in hand. Thanks |
| Yesterday 12:00:32 |
|
Clear Rejected |
12th reject clear accepted by BT |
| Yesterday 12:00:21 |
|
Notes Accepted |
|
| Yesterday 12:00:16 |
jimmy@a |
Reject Clear |
Clear rejected, see notes |
| Yesterday 12:00:13 |
jimmy@a |
Notes |
You're not reading the notes, are you?
If all you're going to do is offer your optional SFI service when an
SFI has already proved that the problem lies outside the customer's
premises, I'll need to escalate this case. Obviously I'd rather it was
dealt with sensibly so I'll give you one more chance. Engineer told
customer that he's "going to pass the fault on and someone will (...)
be coming out to investigate the noise." So, fault needs to stay with
you until this has taken place. Thank you. |
| 26 Wed 17:55:10 |
|
OST Update |
|
| 26 Wed 17:55:09 |
|
BT |
15 - SFI Uplift to network from exchange to NTE5 for Broadband use |
| 26 Wed 17:55:08 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 26 Wed 17:50:16 |
|
Notes Accepted |
|
| 26 Wed 17:50:16 |
|
Notes Accepted |
|
| 26 Wed 17:50:10 |
auto@a |
Notes |
We note you say 'Please resolve this
issue directly with your customer'. If we could have done that we would
not have raised a trouble ticket would we. |
| 26 Wed 17:50:09 |
auto@a |
Notes |
Once again: We note you say 'Please
reject the clear if you require a SFI visit'. Obviously we will, if we
want an SFI. We will also reject clear for other reasons such as
wanting you to actually fix the fault. You do understand that SFI is an
optional extra service we can take if we want, or not. It is not part
of IPStream/WBC service. It is not mandatory for us to buy SFI. Us
chosing not to take your optional extra service does not mean you don't
have to fix the fault. We have paid for IPStream/WBC service and that
is what you have to fix by whatever means you see fit. |
| 26 Wed 17:50:03 |
|
BT |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 26 Wed 17:49:57 |
|
BT |
15 - NO BTW FAULT - All tests indicate no fault within the BTW network.Please resolve this issue directly with your customer. |
| 26 Wed 17:49:47 |
|
BT |
15 - RRT Accessed- Diagnostic testing
tools show that the circuit was in sync throughout the specified
analysis period,The circuit has no dropping syncs. |
| 26 Wed 16:33:47 |
|
Clear Rejected |
11th reject clear accepted by BT |
| 26 Wed 16:33:34 |
|
Notes Accepted |
|
| 26 Wed 16:33:30 |
jimmy@a |
Reject Clear |
Clear rejected, see notes |
| 26 Wed 16:33:27 |
jimmy@a |
Notes |
"engineer attended on 26/11/2008
13:16:45 and reported adjusted network terminating point as errors
showed on downstream" - yep. You're also saying "seems to be some Radio
Frequency within the area", to which the engineer said he'd pass on the
fault so that someone could investigate the noise. As this is clearly
not in the customer's premises (noise still present when all power cut
off to house) it's something you need to investigate and fix. We're not
booking an SFI, as the engineer has proved that the customer's
equipment is not to blame for the interference so we don't need your
end to end maintenance service. The problem has not been fixed - the
line is still dropping. |
| 26 Wed 16:19:00 |
|
OST Update |
|
| 26 Wed 16:18:59 |
|
BT |
15 - SFI Uplift to network from exchange to NTE5 for Broadband use |
| 26 Wed 16:18:58 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 26 Wed 16:17:57 |
|
BT |
15 - Any further SFI appointments
could incur a further charge therefore, if the circuit is still faulty
please contact us on 0800 085 3608 between the hours of 0800 - 1700 Mon
- Fri |
| 26 Wed 16:17:44 |
|
BT |
15 - he now says speed has increased
since the connection has been reterminated.however the seems to be some
Radio Frequency within the area |
| 26 Wed 16:17:32 |
|
BT |
15 - customer also had filter
incorectly installed which I believe to be a genuine mistake as he had
already had a nte2000 master plate installed |
| 26 Wed 16:17:20 |
|
BT |
15 - No BTW fault - an engineer
attended on 26/11/2008 13:16:45 and reported adjusted network
terminating point as errors showed on downstream |
| 26 Wed 16:12:14 |
|
BT |
03 - Further BT Diagnostics Required |
| 26 Wed 15:24:39 |
|
Clear Rejected |
10th reject clear accepted by BT |
| 26 Wed 15:24:32 |
|
Notes Accepted |
|
| 26 Wed 15:24:29 |
jimmy@a |
Reject Clear |
Clear rejected, see notes |
| 26 Wed 15:24:26 |
jimmy@a |
Notes |
Engineer told customer that "He's
going to pass the fault on and someone will apparently be coming out to
investigate the noise." So, can the fault stay with you until this has
taken place please? Thanks! |
| 26 Wed 13:17:04 |
|
OST Update |
|
| 26 Wed 13:17:02 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 26 Wed 13:17:01 |
|
BT |
15 - OR38 - Uplift to network from exchange to NTE5 for Broadband use |
| 26 Wed 12:21:16 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 26 Wed 12:21:08 |
auto@a |
Check Status |
| 26 Wed 11:20:19 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 26 Wed 11:20:13 |
auto@a |
Check Status |
| 26 Wed 10:20:04 |
|
BT |
15 - Fault is still in progress we will update you after completion of activity.thank you |
| 26 Wed 10:04:16 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 26 Wed 10:04:07 |
auto@a |
Check Status |
| 26 Wed 09:03:52 |
|
Clear Rejected |
9th reject clear accepted by BT |
| 26 Wed 09:03:50 |
|
Notes Accepted |
|
| 26 Wed 09:03:43 |
jimmy@a |
Reject Clear |
Clear rejected, see notes |
| 26 Wed 09:03:39 |
jimmy@a |
Notes |
Obviously you already booked an
appointment for an engineer for this morning. So, don't send this back
to us until the appointment slot is over! |
| 26 Wed 09:00:02 |
|
BT |
15 - Please book appointment via usual interaction with BTW. |
| 26 Wed 08:59:56 |
|
Appointment |
AWAITING APPOINTMENT 00 - Fault Found - Appointment Required |
| 26 Wed 08:16:17 |
|
Clear Rejected |
8th reject clear accepted by BT |
| 26 Wed 08:16:14 |
|
Notes Accepted |
|
| 26 Wed 08:16:08 |
auto@a |
Reject Clear |
Clear rejected, appointment not required, see notes |
| 26 Wed 08:16:05 |
auto@a |
Notes |
No, try again. [SFI6] |
| 26 Wed 08:11:38 |
|
BT |
15 - Please book appointment via usual interaction with BTW. |
| 26 Wed 08:11:28 |
|
Appointment |
AWAITING APPOINTMENT 00 - Fault Found - Appointment Required |
| 26 Wed 07:27:46 |
|
BT |
00 - Engineer Dispatched to Resolve Problem |
| 26 Wed 07:19:25 |
|
Notes Accepted |
|
| 26 Wed 07:19:22 |
|
Clear Rejected |
7th reject clear accepted by BT |
| 26 Wed 07:19:09 |
auto@a |
Reject Clear |
Clear rejected, appointment not required, see notes |
| 26 Wed 07:19:05 |
auto@a |
Notes |
Just fix the IPStream/WBC service and stop trying to sell us an SFI engineer service. [SFI5] |
| 26 Wed 07:16:12 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 26 Wed 07:16:05 |
auto@a |
Check Status |
| 26 Wed 06:15:16 |
|
Notes Accepted |
|
| 26 Wed 06:15:15 |
|
Clear Rejected |
6th reject clear accepted by BT |
| 26 Wed 06:15:08 |
auto@a |
Reject Clear |
Clear rejected, appointment not required, see notes |
| 26 Wed 06:15:06 |
auto@a |
Notes |
No, as we said, we do not want your
SFI service. Please investigate and fix the IPStream/WBC service we
have already purchased from you. [SFI4] |
| 26 Wed 06:10:26 |
|
Appointment |
AWAITING APPOINTMENT 00 - Fault Found - Appointment Required |
| 26 Wed 06:10:23 |
|
BT |
15 - Please rejeect the clear if required sfi visit book and appointment via usual system interaction system with BTW. |
| 26 Wed 05:23:18 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 26 Wed 05:23:16 |
|
Notes Accepted |
|
| 26 Wed 05:23:16 |
|
Clear Rejected |
5th reject clear accepted by BT |
| 26 Wed 05:23:11 |
auto@a |
Check Status |
| 26 Wed 05:23:08 |
auto@a |
Reject Clear |
Checking still in progress |
| 26 Wed 05:23:05 |
auto@a |
Notes |
We do not appear to have had an update on this trouble report for over 12 hours. Please confirm it is still in hand. Thanks |
| 26 Wed 04:22:13 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 26 Wed 04:22:05 |
auto@a |
Check Status |
| 26 Wed 03:21:13 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 26 Wed 03:21:05 |
auto@a |
Check Status |
| 26 Wed 02:20:11 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 26 Wed 02:20:06 |
auto@a |
Check Status |
| 26 Wed 01:19:13 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 26 Wed 01:19:06 |
auto@a |
Check Status |
| 26 Wed 00:18:11 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 26 Wed 00:18:05 |
auto@a |
Check Status |
| 25 Tue 23:17:12 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 25 Tue 23:17:05 |
auto@a |
Check Status |
| 25 Tue 22:16:13 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 25 Tue 22:16:07 |
auto@a |
Check Status |
| 25 Tue 21:15:13 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 25 Tue 21:15:07 |
auto@a |
Check Status |
| 25 Tue 20:14:14 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 25 Tue 20:14:06 |
auto@a |
Check Status |
| 25 Tue 19:13:15 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 25 Tue 19:13:09 |
auto@a |
Check Status |
| 25 Tue 18:12:12 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required Appointment:2008-11-26 08:00:00-13:00:00 |
| 25 Tue 18:12:06 |
auto@a |
Check Status |
| 25 Tue 17:11:48 |
|
BT |
15 - APPT- Appointment made with CP
james from ANDREWS & ARNOLD LTD. Openreach SFI Engineer booked for
26-11-2008 AM slot to investigate further. We will update you on
appointment completion. |
| 25 Tue 17:11:26 |
|
BT |
19 - Appointment made |
| 25 Tue 17:09:13 |
|
BT |
03 - Further BT diagnostics required + In Progress |
| 25 Tue 17:09:12 |
|
BT |
15 - Your request for a BB SFI engineering visit has been accepted. |
| 25 Tue 16:51:29 |
|
Notes Accepted |
|
| 25 Tue 16:51:28 |
|
Clear Rejected |
4th reject clear accepted by BT |
| 25 Tue 16:51:19 |
auto@a |
Reject Clear |
Clear rejected, appointment not required, see notes |
| 25 Tue 16:51:16 |
auto@a |
Notes |
We have explained that we do not wish
to buy your SFI service already. Please investigate and fix the
IPStream/WBC service we have already purchased from you. [SFI3] |
| 25 Tue 16:46:37 |
|
Notes Accepted |
|
| 25 Tue 16:46:30 |
auto@a |
Notes |
Once again: We note you say 'Fault
Found'. This is excellent news! We are so glad to hear it. Please now
fix the fault you have found. Thanks. |
| 25 Tue 16:46:22 |
|
Appointment |
AWAITING APPOINTMENT 00 - Fault Found - Appointment Required |
| 25 Tue 16:36:17 |
|
BT |
15 - Further During testing we
witnessed large amounts of IP traffic being sent through this circuit,
this could also be a cause of your customer's problem.Please discuss
this with your customer. |
| 25 Tue 16:36:02 |
|
BT |
15 - However the line test is
indicating that there might be a fault in exchange, hence the fault
passed to Openreach to investigate further. We will update you on
completion. |
| 25 Tue 16:35:43 |
|
BT |
15 - RRT Accessed- Diagnostic testing
tools show that The circuit was in sync throughout the specified
analysis period.The circuit has no dropping syncs. |
| 25 Tue 16:30:02 |
|
BT |
15 - Your request for a BB SFI engineering visit has been accepted. |
| 25 Tue 16:19:37 |
|
Notes Accepted |
|
| 25 Tue 16:19:32 |
jimmy@a |
Notes |
A different RJ11 cable has now been tried. Customer has no equipment their side of the NTE5 that they have not swapped. |
| 25 Tue 15:47:42 |
|
Notes Accepted |
|
| 25 Tue 15:47:33 |
|
Clear Rejected |
3rd reject clear accepted by BT |
| 25 Tue 15:47:25 |
auto@a |
Reject Clear |
Clear rejected, appointment not required, see notes |
| 25 Tue 15:47:22 |
auto@a |
Notes |
You do understand that SFI is an
optional extra service we can take if we want, or not. It is not part
of IPStream/WBC service. It is not mandatory for us to buy SFI. Us
chosing not to take your optional extra service does not mean you don't
have to fix the fault. We have paid for IPStream/WBC service and that
is what you have to fix by whatever means you see fit. Up to you if you
want to send an engineer. [SFI2] |
| 25 Tue 15:13:26 |
|
Clear Rejected |
2nd reject clear accepted by BT |
| 25 Tue 15:13:22 |
|
Notes Accepted |
|
| 25 Tue 15:13:19 |
auto@a |
Reject Clear |
Clear rejected, appointment not required, see notes |
| 25 Tue 15:13:16 |
auto@a |
Notes |
We thank you for offering us the
option of a special faults investigation engineer appointment as per
page 53 of the BT IPStream/WBC Customer Handbook Version 38a. We
appreciate it is your standard process to try and sell us your
end-to-end maintenance service when there is a fault with the
IPStream/WBC service we have. On this occasion we are not taking that
option. Please investigate and fix the problem with the IPStream/WBC
service we already have from you. Thank you. [SFI1] |
| 25 Tue 15:09:04 |
|
Notes Accepted |
|
| 25 Tue 15:08:58 |
auto@a |
Notes |
We note you say 'Fault Found'. This is
excellent news! We are so glad to hear it. Please now fix the fault you
have found. Thanks. |
| 25 Tue 15:08:49 |
|
Appointment |
AWAITING APPOINTMENT 00 - Fault Found - Appointment Required |
| 25 Tue 15:07:53 |
|
Clear Rejected |
1st reject clear accepted by BT |
| 25 Tue 15:07:41 |
|
Notes Accepted |
|
| 25 Tue 15:07:39 |
jimmy@a |
Reject Clear |
Clear rejected, see notes |
| 25 Tue 15:07:37 |
jimmy@a |
Notes |
It's still dropping. As CPE as been replaced, SFI isn't appropriate. Please carry out more diagnostics. Thanks. |
| 25 Tue 12:38:53 |
|
Notes Accepted |
|
| 25 Tue 12:38:49 |
|
Notes Accepted |
|
| 25 Tue 12:38:45 |
auto@a |
Notes |
We note you say 'EU Equipment/settings/drivers believed incorrect'. Can you explain what makes you believe this exactly? |
| 25 Tue 12:38:43 |
auto@a |
Notes |
We note you say 'Please note a charge
will apply to repair activity beyond the NTE'. We do not require any
'repair activity beyond the NTE' thanks. |
| 25 Tue 12:38:40 |
|
OST Update |
|
| 25 Tue 12:38:38 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 25 Tue 12:38:38 |
|
BT |
15 - If you require a BB SFI
engineering visit the fault status will change to make an appointment.
Please note a charge will apply to repair activity beyond the NTE |
| 25 Tue 12:38:37 |
|
BT |
15 - EU Equipment/settings/drivers believed incorrect |
| 25 Tue 12:38:06 |
|
Notes Accepted |
|
| 25 Tue 12:38:00 |
auto@a |
Notes |
We note you say 'Please reject the
clear if you require a SFI visit'. Obviously we will, if we want an
SFI. We will also reject clear for other reasons such as wanting you to
actually fix the fault. You do understand that SFI is an optional extra
service we can take if we want, or not. It is not part of IPStream/WBC
service. It is not mandatory for us to buy SFI. Us chosing not to take
your optional extra service does not mean you don't have to fix the
fault. We have paid for IPStream/WBC service and that is what you have
to fix by whatever means you see fit. |
| 25 Tue 12:37:54 |
|
BT |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 25 Tue 12:37:45 |
|
BT |
15 - NO BTW FAULT-During testing we
witnessed large amounts of IP traffic being sent through this circuit,
this could be a cause of your customer's problem.Please discuss this
with your customer. |
| 25 Tue 12:37:28 |
|
BT |
15 - RRT Accessed- Diagnostic testing tools show that the circuit has no Dropping sync |
| 25 Tue 12:31:15 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 25 Tue 12:31:08 |
auto@a |
Check Status |
| 25 Tue 11:30:38 |
|
BT |
03 - Further BT diagnostics required |
| 25 Tue 11:29:07 |
|
TroubleReportResponse |
| 25 Tue 11:28:47 |
jimmy@a |
New TR |
Dropping from master socket. Sync rate varies wildly on upstream and downstream. |
