| Today 12:00:04 |
|
BT |
15 - CP Shaun called and raised escaltion as not happy at fult progress and wants fault fixed asap |
| Today 11:50:06 |
|
Clear Rejected |
27th reject clear accepted by BT |
| Today 11:49:56 |
|
Notes Accepted |
|
| Today 11:49:52 |
Shaun@a |
Reject Clear |
Clear rejected, see notes |
| Today 11:49:49 |
Shaun@a |
Notes |
Try again |
| Today 11:46:50 |
|
OST Update |
|
| Today 11:46:49 |
|
BT |
15 - FNF after Failed Retest |
| Today 11:46:48 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| Today 11:45:29 |
|
BT |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| Today 11:45:24 |
|
BT |
15 - NO BTW FAULT - All tests indicate no fault within the BTW network.Please resolve this issue directly with your customer. |
| Today 11:45:18 |
|
BT |
15 - RRT Accessed- Diagnostic testing tools show that the circuit is dropping sync. |
| Today 11:30:38 |
|
Clear Rejected |
26th reject clear accepted by BT |
| Today 11:30:26 |
|
Notes Accepted |
|
| Today 11:30:21 |
jimmy@a |
Reject Clear |
Clear rejected, see notes |
| Today 11:30:18 |
jimmy@a |
Notes |
We've already had an SFI engineer out
to site. The fault is still not fixed. Anyway, we're waiting on BT to
replace a suspect section of the phone line. As we're waiting on BT the
clock should be ticking your side, hence me rejecting this clear.
Please don't clear fault until you've fixed the fault. Thanks. |
| Today 11:04:20 |
|
OST Update |
|
| Today 11:04:19 |
|
BT |
15 - FNF after Failed Retest |
| Today 11:04:18 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| Today 11:01:25 |
|
BT |
15 - Also ask engineer to confirm its a long line issue or not? Thank You. |
| Today 11:01:16 |
|
BT |
15 - We have diagnosed the case again
and it shows No BTW fault, also circuit in sync with 232 Errored
Sesconds and Loop Loss is 63 dB Long Line. You may have to book an SFI
engineer to resolved the fault. |
| Today 11:00:48 |
|
BT |
15 - RRT confirmes The circuit is
dropping sync, This circuit is up for an average 90.0% of the time.
Please carry out internal wiring, filters, modem/router checks with the
customer at the master socket where possible |
| Today 10:22:22 |
|
Clear Rejected |
25th reject clear accepted by BT |
| Today 10:22:17 |
|
Notes Accepted |
|
| Today 10:22:14 |
auto@a |
Reject Clear |
Clear rejected, retest failed, see notes |
| Today 10:22:11 |
auto@a |
Notes |
End user went off line and logging in
once again at 2009-01-12 10:19:34, so is clearly not yet stable. We are
looking for the user staying on line for at least 8 hours. Re-test
criteria not met. Please investigate further. No, we are not requesting
your SFI engineer service. If you need further clarification call the
ISP contact listed. As this is over 40 hours OST now (by our
calculations), please ensure it is escalated. Thank you. |
| Today 10:19:18 |
|
Notes Accepted |
|
| Today 10:19:13 |
auto@a |
Reject Clear |
Clear rejected, retest failed, see notes |
| Today 10:19:10 |
auto@a |
Notes |
End user not on line at 10:19:10. This
line is not stable. We are looking for the user staying on line for at
least 8 hours. Re-test criteria not met. Please investigate further.
No, we are not requesting your SFI engineer service. If you need
further clarification call the ISP contact listed. As this is over 40
hours OST now (by our calculations), please ensure it is escalated.
Thank you. |
| Today 09:47:38 |
|
BT |
15 - FNF after Failed Retest |
| Today 09:47:36 |
|
OST Update |
|
| Today 09:47:36 |
|
OST Update |
|
| Today 09:47:34 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| Today 09:45:14 |
|
BT |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| Today 09:44:55 |
|
BT |
15 - NO BTW FAULT - All tests indicate no fault within the BTW network.Please resolve this issue directly with your customer. |
| Today 09:44:45 |
|
BT |
15 - RRT Accessed- Diagnostic testing tools show that the circuit is in sync |
| Today 09:16:57 |
|
BT |
03 - Further BT Diagnostics Required |
| Today 08:39:24 |
|
Clear Rejected |
24th reject clear accepted by BT |
| Today 08:39:21 |
|
Notes Accepted |
|
| Today 08:39:17 |
auto@a |
Reject Clear |
Over SLG, please escalate |
| Today 08:39:13 |
auto@a |
Notes |
By our calculations this fault has
been outstanding with BT 40.0 hours which breaches the service level
guarantee of 40 hours. PLEASE ESCALATE THIS! |
| Today 08:17:18 |
|
Clear Rejected |
23rd reject clear accepted by BT |
| Today 08:17:15 |
|
Notes Accepted |
|
| Today 08:17:10 |
auto@a |
Reject Clear |
Clear rejected, retest failed, see notes |
| Today 08:17:08 |
auto@a |
Notes |
End user went off line and logging in
once again at 2009-01-12 08:04:31, so is clearly not yet stable. We are
looking for the user staying on line for at least 8 hours. Re-test
criteria not met. Please investigate further. No, we are not requesting
your SFI engineer service. If you need further clarification call the
ISP contact listed. Thank you. |
| Today 08:04:22 |
|
Clear Rejected |
22nd reject clear accepted by BT |
| Today 08:04:14 |
|
Notes Accepted |
|
| Today 08:04:08 |
auto@a |
Reject Clear |
Clear rejected, retest failed, see notes |
| Today 08:04:06 |
auto@a |
Notes |
End user not on line at 08:04:05. This
line is not stable. We are looking for the user staying on line for at
least 8 hours. Re-test criteria not met. Please investigate further.
No, we are not requesting your SFI engineer service. If you need
further clarification call the ISP contact listed. Thank you. |
| Today 07:17:57 |
|
OST Update |
|
| Today 07:17:56 |
|
BT |
15 - FNF after Failed Retest |
| Today 07:17:55 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| Today 07:17:31 |
|
BT |
15 - GPMS notes state that the line
is not stable so case needs to be slept for 8 hours. So setting a
sleeper for remaining time. |
| Today 07:00:16 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| Today 07:00:07 |
auto@a |
Check Status |
| Today 05:59:12 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| Today 05:59:06 |
auto@a |
Check Status |
| Today 04:58:27 |
|
Clear Rejected |
21st reject clear accepted by BT |
| Today 04:58:15 |
|
Notes Accepted |
|
| Today 04:58:09 |
auto@a |
Reject Clear |
Clear rejected, retest failed, see notes |
| Today 04:58:06 |
auto@a |
Notes |
End user not on line at 04:58:06. This
line is not stable. We are looking for the user staying on line for at
least 8 hours. Re-test criteria not met. Please investigate further.
No, we are not requesting your SFI engineer service. If you need
further clarification call the ISP contact listed. Thank you. |
| Today 03:40:39 |
|
BT |
15 - FNF after Failed Retest |
| Today 03:40:38 |
|
OST Update |
|
| Today 03:40:36 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| Today 03:39:02 |
|
BT |
15 - No Fault from BTW side and reject the clear if SFI visit required and book the appointment via your usual system. |
| Today 03:38:38 |
|
BT |
15 - RRT AccessedThe circuit is dropping syncThere is Fluctuation in loss of link and line rate. |
| Today 03:19:24 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| Today 03:19:18 |
auto@a |
Check Status |
| Today 02:18:30 |
|
Clear Rejected |
20th reject clear accepted by BT |
| Today 02:18:20 |
|
Notes Accepted |
|
| Today 02:18:16 |
auto@a |
Reject Clear |
Clear rejected, retest failed, see notes |
| Today 02:18:12 |
auto@a |
Notes |
End user not on line at 02:18:08. This
line is not stable. We are looking for the user staying on line for at
least 8 hours. Re-test criteria not met. Please investigate further.
No, we are not requesting your SFI engineer service. If you need
further clarification call the ISP contact listed. Thank you. |
| Today 02:08:34 |
|
OST Update |
|
| Today 02:08:32 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| Today 02:08:32 |
|
BT |
15 - FNF after Failed Retest |
| Today 02:04:47 |
|
BT |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW |
| Today 02:04:15 |
|
BT |
15 - So needs to check the Customer
Kit and Confirm fault with the customer . please carry out internal
wiring, filters, modem/router checks with the End User at the master
socket where possible. |
| Today 02:01:59 |
|
BT |
15 - Followed some test to localise
the Fault as Fault is evidence As Circuit not in sync though checked
othe cbuk which is working fine on Line card and Following are the
CBUK14021282 CBUK14029956 With no errors sec or Hec errors |
| Today 01:45:27 |
|
BT |
03 - Further BT Diagnostics Required |
| Today 00:46:41 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| Today 00:46:30 |
auto@a |
Check Status |
| Yesterday 23:45:17 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| Yesterday 23:45:05 |
auto@a |
Check Status |
| Yesterday 22:44:22 |
|
Clear Rejected |
19th reject clear accepted by BT |
| Yesterday 22:44:15 |
|
Notes Accepted |
|
| Yesterday 22:44:10 |
auto@a |
Reject Clear |
Clear rejected, retest failed, see notes |
| Yesterday 22:44:07 |
auto@a |
Notes |
End user not on line at 22:44:07. This
line is not stable. We are looking for the user staying on line for at
least 8 hours. Re-test criteria not met. Please investigate further.
No, we are not requesting your SFI engineer service. If you need
further clarification call the ISP contact listed. Thank you. |
| Yesterday 22:33:31 |
|
OST Update |
|
| Yesterday 22:33:29 |
|
BT |
15 - FNF after Failed Retest |
| Yesterday 22:33:29 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| Yesterday 22:32:15 |
|
Notes Accepted |
|
| Yesterday 22:32:09 |
auto@a |
Notes |
Once again: We note you say 'Please
resolve this issue directly with your customer'. If we could have done
that we would not have raised a trouble ticket would we. |
| Yesterday 22:32:06 |
|
BT |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| Yesterday 22:31:58 |
|
BT |
15 - NO BTW FAULT - All tests indicate no fault within the BTW network.Please resolve this issue directly with your customer. |
| Yesterday 22:31:51 |
|
BT |
15 - RRT Accessed-The circuit was in sync throughout the specified analysis period. |
| Yesterday 22:12:16 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| Yesterday 22:12:08 |
auto@a |
Check Status |
| Yesterday 21:11:15 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| Yesterday 21:11:08 |
auto@a |
Check Status |
| Yesterday 20:10:27 |
|
Clear Rejected |
18th reject clear accepted by BT |
| Yesterday 20:10:16 |
auto@a |
Reject Clear |
Clear rejected, retest failed, see notes |
| Yesterday 20:10:15 |
|
Notes Accepted |
|
| Yesterday 20:10:08 |
auto@a |
Notes |
End user not on line at 20:10:08. This
line is not stable. We are looking for the user staying on line for at
least 8 hours. Re-test criteria not met. Please investigate further.
No, we are not requesting your SFI engineer service. If you need
further clarification call the ISP contact listed. Thank you. |
| Yesterday 19:00:12 |
|
OST Update |
|
| Yesterday 19:00:10 |
|
BT |
15 - EU Equipment/settings/drivers believed incorrect |
| Yesterday 19:00:10 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| Yesterday 18:58:38 |
|
BT |
15 - and once again recheck with the
customer and if still fault persist please book an special fault
investigation Engineer to localise the fault where it actually lies. |
| Yesterday 18:58:28 |
|
BT |
15 - As per the test result it show
that there is no fault from bt side.however i would request to please
wait for 1 Hour 22 Minutes to stablize the line |
| Yesterday 18:15:11 |
|
Clear Rejected |
17th reject clear accepted by BT |
| Yesterday 18:15:06 |
|
Notes Accepted |
|
| Yesterday 18:15:04 |
Shaun@a |
Reject Clear |
Clear rejected, see notes |
| Yesterday 18:15:02 |
Shaun@a |
Notes |
err, BT have already been to site and
confirmed that there are NO ISSUES WITH EU EQUIPMENT, and or WIRING so
please stop just making things up and actually progress and fix the
fault that we have reported. Please ensure case it escalated. In the
future do not just send us a random clear message back.. |
| Yesterday 18:01:26 |
|
Clear Rejected |
16th reject clear accepted by BT |
| Yesterday 18:01:20 |
|
Notes Accepted |
|
| Yesterday 18:01:18 |
auto@a |
Reject Clear |
Clear rejected, waiting until 2009-01-12 17:28:35 as requested by BT, see notes |
| Yesterday 18:01:15 |
auto@a |
Notes |
BT asked us to wait until 2009-01-12
17:28:35 before retesting, so we are waiting until then as per your
request. Passed back to ensure OST clock runs with BT for correct SLG.
There is no point clearing this for retest before that time. Thanks. |
| Yesterday 17:56:07 |
|
OST Update |
|
| Yesterday 17:56:05 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| Yesterday 17:56:04 |
|
BT |
15 - EU Equipment/settings/drivers believed incorrect |
| Yesterday 17:55:22 |
|
BT |
15 - The upload speed is 132.41 and
download speed is 18.87 which shows that your customer is maximising
their upload speed. Please check with your customer. |
| Yesterday 17:53:49 |
|
BT |
15 - There are 138 errored seconds
found on the circuit, this seems that there might be some issue with
the customer's equipments settings wiring, as it is also a part of the
circuit. |
| Yesterday 17:41:18 |
|
Clear Rejected |
15th reject clear accepted by BT |
| Yesterday 17:41:13 |
|
Notes Accepted |
|
| Yesterday 17:41:11 |
auto@a |
Reject Clear |
Clear rejected, waiting until 2009-01-12 17:28:35 as requested by BT, see notes |
| Yesterday 17:41:08 |
auto@a |
Notes |
BT asked us to wait until 2009-01-12
17:28:35 before retesting, so we are waiting until then as per your
request. Passed back to ensure OST clock runs with BT for correct SLG.
There is no point clearing this for retest before that time. Thanks. |
| Yesterday 17:37:06 |
|
Notes Accepted |
|
| Yesterday 17:37:01 |
auto@a |
Notes |
Once again: We note you say 'EU
Equipment/settings/drivers believed incorrect'. Can you explain what
makes you believe this exactly? |
| Yesterday 17:36:53 |
|
OST Update |
|
| Yesterday 17:36:51 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| Yesterday 17:36:50 |
|
BT |
15 - EU Equipment/settings/drivers believed incorrect |
| Yesterday 17:34:26 |
|
BT |
15 - There are 138 errored seconds
found on the circuit, Please check with your customer's equipments
settings wiring, as customer's premises is also a part of the circuit. |
| Yesterday 17:33:44 |
|
Notes Accepted |
|
| Yesterday 17:33:42 |
|
OST Update |
|
| Yesterday 17:33:40 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| Yesterday 17:33:39 |
|
BT |
15 - SNR Change & Interleaving ON |
| Yesterday 17:33:38 |
auto@a |
Notes |
We not you say 'During testing we
witnessed large amounts of IP traffic being sent through this circuit'
but cannot see how that is relevant. No amount of IP traffic can cause
a loss of sync or slow rate. |
| Yesterday 17:33:34 |
|
BT |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| Yesterday 17:33:28 |
|
BT |
15 - NO BTW FAULT-During testing we
witnessed large amounts of IP traffic being sent through this circuit,
this could be a cause of your customer's problem.Please discuss this
with your customer. |
| Yesterday 17:33:23 |
|
BT |
15 - RRT shows that the circuit is
dropping sync. This circuit is up for an average 90.0% of the time.
Graphical analysis shows that there are Errors in downstream and/or
high number of retrains. |
| Yesterday 17:28:41 |
|
BT |
15 - No BTW line condition/network
fault identified. If problems persist please check with your customer
that the wiring, filters and CPE (including drivers) are not causing
the problem. |
| Yesterday 17:28:35 |
|
BT |
15 - This line has been remotely
stabilised by changing the profile.This may result in a lower Line Rate
but will not breach FTR.Please allow 2 hours for the DSLAM Profile to
take effect and a further 24 hours for the line to stabilise before
retesting. |
| Yesterday 17:28:28 |
|
BT |
15 - RRT Accessed- Diagnostic testing tools show that the circuit was in sync and |
| Yesterday 16:56:19 |
|
Clear Rejected |
14th reject clear accepted by BT |
| Yesterday 16:56:15 |
|
Notes Accepted |
|
| Yesterday 16:56:10 |
auto@a |
Reject Clear |
Clear rejected, retest failed, see notes |
| Yesterday 16:56:07 |
auto@a |
Notes |
End user not on line at 16:56:07. This
line is not stable. We are looking for the user staying on line for at
least 8 hours. Re-test criteria not met. Please investigate further.
No, we are not requesting your SFI engineer service. If you need
further clarification call the ISP contact listed. Thank you. |
| Yesterday 16:32:34 |
|
Clear Rejected |
13th reject clear accepted by BT |
| Yesterday 16:32:23 |
|
Notes Accepted |
|
| Yesterday 16:32:19 |
Shaun@a |
Reject Clear |
Clear rejected, see notes |
| Yesterday 16:32:16 |
Shaun@a |
Notes |
There is not an outstanding PSTN
fault, I have checked on bt.com and the TR was closed on the 9th. There
is an issue here that there is no spare pairs even though BT should
have provided new pairs for another job a month ago they still have
not. I do not want BT to send this fault back just because there is a
BRAS change in progress, the very low BRAs is just a symptom confirming
the fact that the line is not fit for purpose. Please ensure fault is
escalated and we are called back first thing Monday morning with a
proper update. |
| 09 Fri 11:00:36 |
|
BT |
15 - PSTN fault outstanding |
| 09 Fri 11:00:30 |
|
OST Update |
|
| 09 Fri 11:00:28 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 09 Fri 10:59:21 |
|
BT |
15 - REJECTION - There is an outstanding PSTN fault. Please resolve this issue with your customer and their CP. |
| 09 Fri 10:12:52 |
|
Notes Accepted |
|
| 09 Fri 10:12:44 |
adrian@a |
Notes |
56 hours and 30 minutes from 09:17:47
today is 17:47:47 on 11th Jan, so we'll keep rejecting clears until
then. If things change please contact the ISP contact listed. |
| 09 Fri 09:57:55 |
|
Clear Rejected |
12th reject clear accepted by BT |
| 09 Fri 09:57:43 |
|
Notes Accepted |
|
| 09 Fri 09:57:37 |
adrian@a |
Reject Clear |
Clear rejected, see notes |
| 09 Fri 09:57:34 |
adrian@a |
Notes |
We will wait for the profile change,
and while we are waiting on BT the trouble ticket stays with BT else
the SLG payment will not be right will it. So DO NOT CLEAR FAULT until
you have actually made the change you are waiting for. |
| 09 Fri 09:18:44 |
|
BT |
15 - FNF after Failed Retest |
| 09 Fri 09:18:43 |
|
OST Update |
|
| 09 Fri 09:18:40 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 09 Fri 09:17:47 |
|
BT |
15 - circuit progressing correctly
and BRAS Profile is due to be changed in 56 Hour 30 Minutes. So would
advice to wait till the profile get changed Please refer to
BTWholesale.com for further guidance on BRAS profile changes |
| 09 Fri 08:51:04 |
|
Clear Rejected |
11th reject clear accepted by BT |
| 09 Fri 08:50:58 |
|
Notes Accepted |
|
| 09 Fri 08:50:53 |
adrian@a |
Reject Clear |
Clear rejected, see notes |
| 09 Fri 08:50:50 |
adrian@a |
Notes |
If we are waiting on you (BT) to do
something the ticket stays with you otherwise we will not get the
correct SLG payment will we. If it takes 56 hours for you to do what
you think is necessary then that is time you pay for. Don't clear the
fault until it is fixed. |
| 08 Thu 14:41:41 |
|
OST Update |
|
| 08 Thu 14:41:40 |
|
BT |
15 - FNF after Failed Retest |
| 08 Thu 14:41:39 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 08 Thu 14:38:47 |
|
BT |
03 - Further BT Diagnostics Required |
| 08 Thu 14:37:44 |
|
BT |
15 - Please do not reject the clear till the BRAS profile changes.Please wait until the change takes place. |
| 08 Thu 14:37:32 |
|
BT |
15 - circuit progressing correctly
and BRAS Profile is due to be changed in 56 Hour 30 Minutes. Please
refer to BTWholesale.com for further guidance on BRAS profile changes |
| 08 Thu 14:37:12 |
|
BT |
15 - All tests indicate there is no
BT fault. Status check shows Circuit In Sync with 25 Errored Seconds.
Ran on other circuits errors seconds are not incrementing |
| 08 Thu 14:03:35 |
|
Clear Rejected |
10th reject clear accepted by BT |
| 08 Thu 14:03:24 |
|
Notes Accepted |
|
| 08 Thu 14:03:20 |
auto@a |
Reject Clear |
Clear rejected, retest failed, see notes |
| 08 Thu 14:03:17 |
auto@a |
Notes |
End user went off line and logging in
once again at 2009-01-08 14:02:53, so is clearly not yet stable. We are
looking for the user staying on line for at least 8 hours. Re-test
criteria not met. Please investigate further. No, we are not requesting
your SFI engineer service. If you need further clarification call the
ISP contact listed. Thank you. |
| 08 Thu 13:17:03 |
|
BT |
15 - FNF after Failed Retest |
| 08 Thu 13:17:02 |
|
OST Update |
|
| 08 Thu 13:17:00 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 08 Thu 13:15:33 |
|
BT |
15 - The system is about to make
changed in the profile in 57 hours. Please allow the expected time
which is required for the change in the profile. Till the time do not
reject the clear. |
| 08 Thu 12:43:25 |
|
Clear Rejected |
9th reject clear accepted by BT |
| 08 Thu 12:43:16 |
|
Notes Accepted |
|
| 08 Thu 12:43:12 |
auto@a |
Reject Clear |
Clear rejected, retest failed, see notes |
| 08 Thu 12:43:10 |
auto@a |
Notes |
End user went off line and logging in
once again at 2009-01-08 08:45:24, so is clearly not yet stable. We are
looking for the user staying on line for at least 8 hours. Re-test
criteria not met. Please investigate further. No, we are not requesting
your SFI engineer service. If you need further clarification call the
ISP contact listed. Thank you. |
| 07 Wed 14:25:09 |
|
Notes Accepted |
|
| 07 Wed 14:25:03 |
auto@a |
Notes |
We note you say 'EU Equipment/settings/drivers believed incorrect'. Can you explain what makes you believe this exactly? |
| 07 Wed 14:24:57 |
|
BT |
15 - EU Equipment/settings/drivers believed incorrect |
| 07 Wed 14:24:56 |
|
OST Update |
|
| 07 Wed 14:24:53 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 07 Wed 14:19:15 |
|
BT |
15 - Please reject the clear if you
require a SFI visit and to book the appointment Please contact BTW on
0800 xxx xxxx Option 1 |
| 07 Wed 14:19:07 |
|
BT |
15 - NO BT Fault Found- Please
resolve the issue with your customer directly and if customer still
facing the issue, then the next option would be to bok an SFI engineer. |
| 07 Wed 14:14:16 |
|
BT |
15 - Changing DSLAM Profile will breach Fault Threshold Rate. Any attempt to change DSLAM Profile will breach 288K |
| 07 Wed 14:13:58 |
|
BT |
15 - Line Test OK and does not show any long line issue and circuit non TAM enabled. |
| 07 Wed 14:13:42 |
|
BT |
15 - Status Check shows Circuit In Sync with 111 errors seconds and 11 HEC Errors. |
| 07 Wed 14:13:42 |
|
BT |
15 - Status Check shows Circuit In Sync with 111 errors seconds and 11 HEC Errors. |
| 07 Wed 14:12:59 |
|
BT |
15 - Carried out all possible tests
and no BT fault found.RRT Accessed- Diagnostic testing tools show that
the circuit is dropping in sync. |
| 07 Wed 14:02:18 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 07 Wed 14:02:12 |
auto@a |
Check Status |
| 07 Wed 13:01:40 |
|
Notes Accepted |
|
| 07 Wed 13:01:28 |
auto@a |
Notes |
Once again: We note you say 'Please
reject the clear if you require a SFI visit'. Obviously we will, if we
want an SFI. We will also reject clear for other reasons such as
wanting you to actually fix the fault. You do understand that SFI is an
optional extra service we can take if we want, or not. It is not part
of IPStream/WBC service. It is not mandatory for us to buy SFI. Us
chosing not to take your optional extra service does not mean you don't
have to fix the fault. We have paid for IPStream/WBC service and that
is what you have to fix by whatever means you see fit. |
| 07 Wed 13:01:24 |
|
BT |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 07 Wed 13:01:17 |
|
BT |
15 - NO BTW FAULT-circuit progressing
correctly and BRAS Profile is due to be changed in 07/01/2009 06:17:23
AM hours due to a recent low sync event. Please refer to
BTWholesale.com for further guidance on BRAS profile changes. |
| 07 Wed 12:44:20 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 07 Wed 12:44:17 |
|
Clear Rejected |
8th reject clear accepted by BT |
| 07 Wed 12:44:14 |
|
Notes Accepted |
|
| 07 Wed 12:44:13 |
auto@a |
Check Status |
| 07 Wed 12:44:11 |
auto@a |
Reject Clear |
Checking still in progress |
| 07 Wed 12:44:08 |
auto@a |
Notes |
We do not appear to have had an update on this trouble report for over 50 hours. Please confirm it is still in hand. Thanks |
| 07 Wed 11:43:30 |
|
Clear Rejected |
7th reject clear accepted by BT |
| 07 Wed 11:43:19 |
|
Notes Accepted |
|
| 07 Wed 11:43:16 |
jimmy@a |
Reject Clear |
Clear rejected, see notes |
| 07 Wed 11:43:14 |
jimmy@a |
Notes |
Precisely how did a "BT external
engineer" actually test the line for a dropping connection? Sorry, but
it's still dropping. We're going to have to escalate this again aren't
we... |
| 05 Jan 15:33:26 |
|
Notes Accepted |
|
| 05 Jan 15:33:21 |
glenn@a |
Notes |
repeat fault from 08102551 gpms ref,
saying it was interferance.... can this be looked into more depth
because original notes are not actual causes because both offending
pieces of equipment have been switched off to test and problem still
exists... |
| 05 Jan 09:45:12 |
|
OST Update |
|
| 05 Jan 09:45:12 |
|
BT |
15 - SFI Line tested ok following attendance by BT external engineer |
| 05 Jan 09:45:10 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 05 Jan 09:45:10 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 05 Jan 09:43:10 |
|
BT |
15 - Carried out possible tests to
localise the fault , NO BTW FAULT-circuit progressing correctly and
BRAS Profile is due to be changed in 10 Hour 25 Minutes . Please refer
to BTWholesale.com for further guidance on BRAS profile changes. |
| 05 Jan 09:12:51 |
|
Clear Rejected |
6th reject clear accepted by BT |
| 05 Jan 09:12:43 |
|
Notes Accepted |
|
| 05 Jan 09:12:38 |
glenn@a |
Reject Clear |
Clear rejected, see notes |
| 05 Jan 09:12:35 |
glenn@a |
Notes |
Line i still dropping, I can provide detailed time scales for when the drops occur, you can view this to at xxxxxxxx using the end users phone number and cbuk. |
| 03 Jan 10:58:49 |
|
OST Update |
|
| 03 Jan 10:58:48 |
|
BT |
15 - SFI Line tested ok following attendance by BT external engineer |
| 03 Jan 10:58:47 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 03 Jan 10:48:19 |
|
Status |
Case has been cleared. TestResult:123 : 03 - Further BT diagnostics required |
| 03 Jan 10:48:07 |
auto@a |
Check Status |
| 03 Jan 09:47:12 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 03 Jan 09:47:05 |
auto@a |
Check Status |
| 03 Jan 08:46:33 |
|
BT |
15 - Task is in hand with exchange engineer. We will update you on completion |
| 03 Jan 08:27:07 |
|
BT |
00 - Engineer Dispatched to Resolve Problem |
| 03 Jan 08:22:22 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 03 Jan 08:22:21 |
|
Clear Rejected |
5th reject clear accepted by BT |
| 03 Jan 08:22:18 |
|
Notes Accepted |
|
| 03 Jan 08:22:14 |
auto@a |
Check Status |
| 03 Jan 08:22:12 |
auto@a |
Reject Clear |
Checking still in progress |
| 03 Jan 08:22:09 |
auto@a |
Notes |
We do not appear to have had an update on this trouble report for over 12 hours. Please confirm it is still in hand. Thanks |
| 03 Jan 07:21:34 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 03 Jan 07:21:05 |
auto@a |
Check Status |
| 03 Jan 06:20:13 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 03 Jan 06:20:06 |
auto@a |
Check Status |
| 03 Jan 05:19:42 |
auto@a |
Check Status |
| 03 Jan 04:19:05 |
auto@a |
Check Status |
| 03 Jan 03:18:12 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 03 Jan 03:18:07 |
auto@a |
Check Status |
| 03 Jan 02:17:11 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 03 Jan 02:17:05 |
auto@a |
Check Status |
| 03 Jan 01:16:13 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 03 Jan 01:16:06 |
auto@a |
Check Status |
| 03 Jan 00:15:12 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 03 Jan 00:15:07 |
auto@a |
Check Status |
| 02 Jan 23:14:15 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 02 Jan 23:14:06 |
auto@a |
Check Status |
| 02 Jan 22:14:05 |
auto@a |
Check Status |
| 02 Jan 21:13:13 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 02 Jan 21:13:06 |
auto@a |
Check Status |
| 02 Jan 20:12:52 |
|
BT |
15 - An Openreach engineer will be dispatched to test in the exchange. We will update you on completion. |
| 02 Jan 20:11:44 |
|
BT |
03 - Further BT diagnostics required + In Progress |
| 02 Jan 19:40:15 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 02 Jan 19:40:06 |
auto@a |
Check Status |
| 02 Jan 18:39:26 |
|
Clear Rejected |
4th reject clear accepted by BT |
| 02 Jan 18:39:25 |
|
Notes Accepted |
|
| 02 Jan 18:39:09 |
auto@a |
Reject Clear |
Clear rejected, appointment not required, see notes |
| 02 Jan 18:39:05 |
auto@a |
Notes |
You do understand that SFI is an
optional extra service we can take if we want, or not. It is not part
of IPStream/WBC service. It is not mandatory for us to buy SFI. Us
chosing not to take your optional extra service does not mean you don't
have to fix the fault. We have paid for IPStream/WBC service and that
is what you have to fix by whatever means you see fit. Up to you if you
want to send an engineer. [SFI2] |
| 02 Jan 18:35:02 |
|
Notes Accepted |
|
| 02 Jan 18:34:54 |
auto@a |
Notes |
Once again: We note you say 'Fault
Found'. This is excellent news! We are so glad to hear it. Please now
fix the fault you have found. Thanks. |
| 02 Jan 18:34:42 |
|
Appointment |
AWAITING APPOINTMENT 00 - Fault Found - Appointment Required |
| 02 Jan 18:15:12 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 02 Jan 18:15:05 |
auto@a |
Check Status |
| 02 Jan 17:14:12 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 02 Jan 17:14:06 |
auto@a |
Check Status |
| 02 Jan 16:13:11 |
|
Status |
Case is in progress. TestResult:123 : 03 - Further BT diagnostics required |
| 02 Jan 16:13:05 |
auto@a |
Check Status |
| 02 Jan 15:12:08 |
|
BT |
15 - RRT Accessed- Diagnostic testing
tools show that The circuit was in sync throughout the specified
analysis period.The circuit is dropping sync slightly |
| 02 Jan 15:12:01 |
|
BT |
15 - An Openreach engineer will be dispatched to test in the exchange. We will update you on completion. |
| 02 Jan 15:10:19 |
|
BT |
15 - Your request for a BB SFI engineering visit has been accepted. |
| 02 Jan 15:10:19 |
|
BT |
03 - Further BT diagnostics required + In Progress |
| 02 Jan 14:35:56 |
|
Clear Rejected |
3rd reject clear accepted by BT |
| 02 Jan 14:34:14 |
|
Notes Accepted |
|
| 02 Jan 14:34:11 |
auto@a |
Reject Clear |
Clear rejected, appointment not required, see notes |
| 02 Jan 14:34:08 |
auto@a |
Notes |
We thank you for offering us the
option of a special faults investigation engineer appointment as per
page 53 of the BT IPStream/WBC Customer Handbook Version 38a. We
appreciate it is your standard process to try and sell us your
end-to-end maintenance service when there is a fault with the
IPStream/WBC service we have. On this occasion we are not taking that
option. Please investigate and fix the problem with the IPStream/WBC
service we already have from you. Thank you. [SFI1] |
| 02 Jan 14:29:55 |
|
Notes Accepted |
|
| 02 Jan 14:29:45 |
auto@a |
Notes |
We note you say 'Fault Found'. This is
excellent news! We are so glad to hear it. Please now fix the fault you
have found. Thanks. |
| 02 Jan 14:29:37 |
|
Appointment |
AWAITING APPOINTMENT 00 - Fault Found - Appointment Required |
| 02 Jan 14:28:37 |
|
Clear Rejected |
2nd reject clear accepted by BT |
| 02 Jan 14:28:32 |
|
Notes Accepted |
|
| 02 Jan 14:28:28 |
jimmy@a |
Reject Clear |
Clear rejected, see notes |
| 02 Jan 14:28:24 |
jimmy@a |
Notes |
Please read the notes from the previous case. |
| 02 Jan 11:33:54 |
|
Notes Accepted |
|
| 02 Jan 11:33:50 |
auto@a |
Notes |
Once again: We note you say 'Please
note a charge will apply to repair activity beyond the NTE'. We do not
require any 'repair activity beyond the NTE' thanks. |
| 02 Jan 11:33:42 |
|
BT |
15 - If you require a BB SFI
engineering visit the fault status will change to make an appointment.
Please note a charge will apply to repair activity beyond the NTE |
| 02 Jan 11:33:41 |
|
BT |
15 - FNF after Failed Retest |
| 02 Jan 11:33:38 |
|
OST Update |
|
| 02 Jan 11:33:36 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 02 Jan 11:30:50 |
|
BT |
15 - All tests confirmed that there is no fault within the BTW network. |
| 02 Jan 11:30:03 |
|
BT |
15 - RRT Accessed:The noise margin
has varied by a considerable amount but occasionally on almost all days
during the analysis period. This may be caused due to interference or
other noise sources in the customer's premises |
| 02 Jan 10:43:05 |
|
Clear Rejected |
1st reject clear accepted by BT |
| 02 Jan 10:42:57 |
|
Notes Accepted |
|
| 02 Jan 10:42:53 |
jimmy@a |
Reject Clear |
Clear rejected, see notes |
| 02 Jan 10:42:51 |
jimmy@a |
Notes |
Also, as an SFI has already confirmed
that the problem is not the customer's side of the NTE5, offering your
SFI service again is not acceptable at all. See previous case 08102551.
The PC that was blamed for causing interference has been eliminated and
the line is still bad. |
| 30 Dec 2008 16:43:22 |
|
Notes Accepted |
|
| 30 Dec 2008 16:43:16 |
auto@a |
Notes |
We note you say 'Please note a charge
will apply to repair activity beyond the NTE'. We do not require any
'repair activity beyond the NTE' thanks. |
| 30 Dec 2008 16:43:05 |
|
BT |
15 - If you require a BB SFI
engineering visit the fault status will change to make an appointment.
Please note a charge will apply to repair activity beyond the NTE |
| 30 Dec 2008 16:43:04 |
|
OST Update |
|
| 30 Dec 2008 16:43:04 |
|
BT |
15 - Diagnostics show no fault condition |
| 30 Dec 2008 16:43:01 |
|
Cleared |
CLEARED 00 - GPMS case has been cleared |
| 30 Dec 2008 16:42:30 |
|
Notes Accepted |
|
| 30 Dec 2008 16:42:25 |
auto@a |
Notes |
We note you say 'Please reject the
clear if you require a SFI visit'. Obviously we will, if we want an
SFI. We will also reject clear for other reasons such as wanting you to
actually fix the fault. You do understand that SFI is an optional extra
service we can take if we want, or not. It is not part of IPStream/WBC
service. It is not mandatory for us to buy SFI. Us chosing not to take
your optional extra service does not mean you don't have to fix the
fault. We have paid for IPStream/WBC service and that is what you have
to fix by whatever means you see fit. |
| 30 Dec 2008 16:42:19 |
|
Notes Accepted |
|
| 30 Dec 2008 16:42:14 |
auto@a |
Notes |
We note you say 'Please resolve this
issue directly with your customer'. If we could have done that we would
not have raised a trouble ticket would we. |
| 30 Dec 2008 16:42:12 |
|
BT |
15 - Please reject the clear if you require a SFI visit and book the appointment via your usual system interaction with BTW. |
| 30 Dec 2008 16:42:05 |
|
BT |
15 - NO BTW FAULT - All tests indicate no fault within the BTW network.Please resolve this issue directly with your customer. |
| 30 Dec 2008 16:42:00 |
|
BT |
15 - RRT Accessed- Diagnostic testing tools show that the circuit was in sync. |
| 30 Dec 2008 16:07:24 |
|
BT |
03 - Further BT diagnostics required |
| 30 Dec 2008 16:05:24 |
|
TroubleReportResponse |
| 30 Dec 2008 16:05:06 |
glenn@a |
New TR |
dropping connection repeat fault... |
